Motel 6 San Bernardino, CA - South

The room smelled bad the lights didn't work I had to be moved to a different room I didn't like the customer service at all

One of the best hotels to stay in. Excellent staff, rooms, service, food and location. Very helpful and curtious staff and excellent food and rooms.

We have stayed at MANY Motel 6 over the years of our weekend/vacation travels. This motel was the one we found local for the area we were going to be in. We were headed for Arizona and decided we were not going to be able to make it to our destination before midnight. So we pulled out the phone, looked up the closest Motel 6, called, booked a room, and arrived about 8pm. ( 111 West Redlands Blvd, San Bernardino) After unloading the car, I inspected the room. WORST room we have ever been in. If it had not been so late, we would have checked out and moved to a better, cleaner, less unfavorable motel. I did what I normally do which is take pictures of the room for reference later if needed. This was for "financial protection" since we were charged a DEPOSIT which has never happened before. I was not willing to take the chance we would not be charged for any of the damage to the room once we checked out the next day. Photos I have attached to this email. The first indication the room was going to be a challenge is the fact that the bathroom door would not close. We had to PUSH it hard to get it closed. After inspection, we noticed that the hinge at the top of the door was loose due to the screws having been stripped out of the door causing it to lean to the left and the door not to be closed without issue. We immediately reported it to the front desk. He looked at us like we were crazy. He made note of it I am assuming. The room itself is a disaster. One very odd situation I discovered when wanting to find a microwave (not one in the room) to warm my sandwich. Went to the front desk and asked about one. The man at the desk said yes, around the corner from room 11! I asked him to clarify. "Go down to the end of this hall, after room 11, take a right and you will see two of them for use." Ok, so I walked down the hall which is outside, made a right at room 11 to find two microwaves in metal cages anchored to the wall of the building. Not in a laundry room, not in a snack room, but two metal cages anchored to the wall, outside in the hallway, for use. Needles to say, that was the only way I was going to get a warm sandwich. I got my sandwich warmed, went back to our room and ate. The pictures sent to corporate off show how under-managed, needing a lot of repair, upgrade, whatever it would take to make this room more reasonable to even stay in for one night without feeling like it had been previously used, over charged, not cleaned, repaired, taken care of before it had been rented again. What was one thing that stood out the most ridiculous thing of all, the shower. Granted it is set up for handicapped, wheelchair bound persons. However, there should be something done to stop the water from flowing out of the shower into the bathroom. The shower head is pointed towards the shower curtain and can't be repositioned to point away from the curtain. So you turn it on, the shower water is spraying into the bathroom area