Hotel Aimarawa

We had booked one night for 8 people. We were arriving in our own vessel (a catamaran) and they failed to tell us before arriving that if the tide was high the could not pick us from the catamaran. At the time we arrived, and we were close to their location they said that they could not pick up us and we should find a way to get there by car. The nearest port where we could dock our catamaran was one hour away of sailing in choppy and dangerous waters plus an hour by car to get to their place (if we found any transportation close to that dock and at night). While we were all waiting in the catamaran and the tide was getting worse I must have called them at least 10 times to figure out if they could help us find another boat from the area as we were not seeing any close by. They continued hanging up on me and saying "So sorry, its not our problem". As the afternoon was falling and the ties getting more dangerous we needed to find a place to moore for the night. The hotel then charges me the full amount and sends me an email saying that we were a no-show. The full amount was USD 1,300 for one night. I started calling them again to reason with them to reach an agreement because they failed to provide a service and they continued hanging up on me. Could never speak to a manager and was never able to get passed the person who attends probably at the desk. This hotel is advertised as luxury in the region, yet their customer service is absolutely awful. We lost USD 1,300 and had an awful and dangerous time in the water.

Incroyable Hôtel incroyable ! Un vrai petit coin de paradis À 1h30 de monteria et 3h20 de Cartagena . Chambre spacieuse et propre . Petit déjeuné à la carte et copieux ! Si vous n’êtes pas véhiculé , la réception peut vous commander un taxis .

Simply awesome.

Beautiful property, everything looks exactly like the pictures. Staff went above and beyond. If you’re looking for a place to just purely relax, look no further.

Lindo Lugar, Excelente Amabilidad, Poco Servicio El hotel es muy bueno, sinceramente se nota el nivel de inversión y como pudieron plasmar el concepto en la arquitectura, los lugares comunes, la piscina, las "casitas" frente a la playa, los jardines...realmente espectaculares, ni hablar de la amabilidad de la gente. Sin embargo hay aspectos que se deben mejorar. 1.- Si bien el personal es realmente agradable, hay graves problemas en el servicio; muchísima demora...estuvimos 45 minutos esperando unos huevos benedictinos....fue tanto que se cerró el desayuno. Por lo general al pedir dos tragos llegaba uno el otro después. Cuando pedíamos un plato para picar nunca traían dos platos pequeños para poder servirse lo que uno quería picar del plato principal. Los tragos poco homogeneos, pedí micheladas y algunas veces con los limones adentro, otros afuera...hasta que al final pedí que no le pusieran limones. Pedimos muchas veces coca cola zero, antes de los tragos y llegaba todo junto...una vez pedimos, fuimos a la habitación, bajamos y luego de 20 minutos llegaron los tragos. En cuanto al servicio creo que falta muchísimo entrenamiento, no en amabilidad, sino en entender como es el tema de servir platos, tragos..100% en amabilidad, poco en calidad. 2.- Mantenimiento: En general al debe; nuestra manilla para abrir la puerta de la terraza estaba rota, la alfombra manchada. Las mesas de la piscina, donde uno pone los tragos les falta mantenimiento. 3.- Existe un disclaimer importante sobre el uso de parlantes, no se respeta.

Estadía Todo en general estuvo muy bien, muy cómodo el lugar y excelentes espacios para compartir en familia o con amigos.