Decameron Marazul - All Inclusive

Nos gustó mucho el hotel, su ubicación y su muelle/bar con los manglares laterales y al acuario de fondo lo hacen especial. El Personal en general muy atento y servicial. La comida delicioso todos los días. El Tiempo siemrpe será poco para disfrutar

My recent stay at the Decameron Marazul San Andrés was a mix of positive and negative experiences. While some staff members, such as Hazam, Kaizei, Eder, Daphne, and Mrs. Lida, were exceptional in their attention, the hotel's infrastructure and certain services left much to be desired. Despite paying the full rate, my initial experience was disappointing and I have not received any monetary compensation for the inconveniences. The room assigned to me on the first night was in poor condition, with a paint smell and was not properly cleaned. The hotel's infrastructure shows signs of deterioration. The air conditioning was not working properly, there were flooding problems, and some facilities, such as beach chairs and restaurant curtains, were damaged. Additionally, the à la carte restaurant, Caravelle, was closed during my stay. The multi-vacation program turned out to be a disappointment. As a member, I expected better rates and benefits, but the booking process was complicated and the prices were not competitive. As for the services, the lack of hot water in the showers and problems with the toilets were inconveniences. I also miss having healthier options at the bar, such as natural juices and sugar-free drinks. Despite these drawbacks, the kindness of some employees and the improvement in the quality of food were positive aspects of my stay. However, I consider that the value for money was not as expected. I recommend that the hotel invest in maintaining its facilities, improve basic services, and offer a more attractive multi-vacation program for its members.

En realidad nos parece que el precio que pagamos por la estadía no compensa lo que recibimos. En general, todo en lo que nos fue mal: - El control del aire acondicionado nunca funcionó - El retrete estaba roto - La puerta de la ducha se había roto, y en vez de repararla, le pusieron un tubo con una cortina - Nunca tuvimos agua caliente - Para reservar en los restaurantes se necesitaba wi-fi, pero a las habitaciones donde estábamos no había señal - Eramos un grupo de 10 personas (5 habitaciones), pero nunca pudimos comer juntos, porque el staff se ponía de mal genio y nunca nos dejo juntar mesas para poder comer juntos - El checkin es de 3 a 5:30 pm (nos entregaron las habitaciones a eso de las 5) pero el checkout si muy puntual a las 12 tuvimos que hacerlo, aunque preguntamos si podíamos quedarnos una hora más mientras salíamos - El hotel está hecho pedazos: techos rotos, nada funciona bien, los orinales también estaban rotos - El servicio del staff pésimo (mientras estábamos en una mesa esperando que nos atendieran, ellos estaban sentados hablando de sus vidas)

The hotel is in serious need of maintenance. The air conditioning didn’t work, there was no water during our stay, and we weren’t provided with towels. Lights and door handles in the room were broken, and the gym equipment was unusable. To top it off, there’s no beach as advertised. The only positive aspect was the staff, who were amazing. They worked tirelessly with the limited resources available, handled constant complaints with professionalism, and kept the hotel very clean. That said, I don’t recommend this hotel. Please do yourself a favor and go somewhere else. We felt completely ripped off—paying a premium price for substandard conditions was deeply disappointing.

I think it was perfect to rest and enjoy!

Our toilet took forever to recharge , seemed like we didn’t have enough towels everyday . The beach is average , pretty weedy . Wish there were more options for food , there was lengthy delays to get omelettes and other food and seemed like they were cross contaminating the food . Other than that it was a decent hotel the entertainment was good