X-Bionic Hotel

Posto veramente bellissimo in ogni suo particolare, curato e pulito. Unica pecca del soggiorno, oltre alla colazione che mi aspettavo un po’ più ricca ed internazionale, la poca gentilezza ed elasticità di chi accoglie alla reception ( non di tutti)

Rooms without ac, the worst food I have ever tasted, even in hotels with 2*. Also too many bugs in the room, even though there is windows netting. Safe in the room didn’t work, and stuff didn’t know how to fix it and just left. In one of the conferences room there is such a bad smell. Customer experiences at all 2 of 10.

Das erste Zimmer war ein Paradies - allerdings nur für die Ameisen und Spinnweben. Es hatte einen Ausblick auf eine Hecke. Es roch etwas muffig und überall krabbelten diese kleinen Tierchen. Blümchen standen nicht irgendwo rum. Die gibt es nur auf dem Foto. Der Teppich war voller Flecken und der Safe kaputt. Nach einer Beschwerde durften wir in der Nacht noch das Zimmer wechseln. Dieses lag in einem oberen Geschoss und sah etwas netter aus, ohne Ameisen und ohne Gestank. Das Frühstück war naja. Das gilt aber nur für Leute, die keinen Kaffe trinken. Der einzig funktionierende Automat hatte eine lange Schlange, sodass man irgendwann auf den Kaffee verzichtete. Alternativ konnte man am Tresen aber einen Kaffee käuflich erwerben. So unterschiedlich ist das Verständnis in den einzelnen Ländern zum Thema Frühstück inklusive. Die Sportanlagen sind super, aber was nützt das, wenn der Service sonst nicht stimmt. Das Personal ist sehr unfreundlich. Viel Geld für wenig Leistung - enttäuschend! Nie wieder!

Hotel reception - stood there on check-in for 15minutes before being served despite 3 staff members available. Hotel room - AC not working so 4 days sleeping in 26-28 degrees. Apparently an engineer fixed it on day 2 - no they didn’t. Restaurants - Olym pic self service restaurant - limited options, just one coffee machine at breakfast serving a full room so 20minutes wait for a coffee! Even more limited options on off-peak times. Japanese restaurant - waited nearly 40minutes for a bowl of sweet potato fries that was missed off the original order. Two out of three starters missing, they were served after the mains were served. Asked for a drink until fries arrived and told that bar was closed! Arrogant staff and didn’t care about customer service at all. Gym - friendly staff and happy to help, good equipment. Farriers Bar - the tall guy (the manager I'm guessing) couldn't help us anymore than he did - great personality. He was the stand-out person in that whole complex. Checkout - told to vacate by 9am when check-in details said 11am. A piece of paper was slipped under our room door the day before. We were 20mins late checking out (waiting for that coffee in the breakfast room) and literally told off at reception desk. Finally - waiting for our taxi we had 30mins spare so we went for a walk around the complex. Then told off by security guard that everywhere was closed and we were told to go back to hotel reception and wait there! This place might be “state of the art” but customer experience is in the dark ages!