Vieraskäyttäjä
1. tammikuuta 2025
Avoid This Hotel – Serious Hygiene Issues We recently stayed at this hotel near Sámara Beach and were extremely disappointed. After two nights, we discovered a red ant nest, complete with eggs, under the mattress in the bed where our 4 year old child was sleeping. This resulted in her being covered in bites on her arms and legs. Initially, we thought they were mosquito bites, but upon discovering the infestation, it became clear they were from the ants. While we understand that Costa Rica’s tropical climate encourages encounters with nature, we’d already overlooked the ants crawling across the bedroom floor, assuming it was part of the experience. However, finding an active ant nest in the bed was a step too far and completely unacceptable. We brought this to the staff’s attention and were offered another room. However, given the extent of the issue and our loss of trust in the hotel’s cleanliness, we decided to leave early. Despite escalating the matter to the reception, then the manager and even the owner, the hotel refused to refund the unused night we had prepaid for. Their handling of the situation was dismissive and unprofessional, prioritizing $115 over basic customer care and safety. If you value cleanliness, safety, and proper service, I strongly recommend avoiding this hotel. Ona separate note, the hotel in general is tired and run down. Doors hanging loose, shower head falling off, cracked walls, cracks in windows, but on the plus side, the staff are lovely and the pool is nice 🤷
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