Arte Hotel Salzburg arvostelua

Majoituspaikan vastaus: Thank you very much for your positive feedback! We're delighted to hear you enjoyed our modern hotel and good service.We look forward to welcoming you back soon!Kind regards,Eva ErdeiFront Office Manager

Majoituspaikan vastaus: Thank you very much for your kind words! We’re glad you enjoyed our stylish hotel and beautiful rooftop bar.We hope to welcome you back soon!Kind regards,Eva ErdeiFront Office Manager

Majoituspaikan vastaus: Thank you for taking the time to share your detailed feedback. We are truly sorry to hear that your experience did not meet your expectations and that you were dissatisfied with several aspects of your stay.As a business hotel, we offer daily room cleaning and minibar refills between 09:00 and 13:00. If you choose not to have your room cleaned, we kindly ask that any additional needs be requested during that time frame. We apologize if our team’s response to your request for drink replenishment was not handled with the courtesy and professionalism you deserve.Regarding the room size and layout, we do offer a variety of room categories, including larger rooms, and all room sizes in square meters are clearly listed before booking. We also provide photos and detailed descriptions of our bathroom design online, so guests can choose the style that suits them best. The open-style bathroom is part of our Arte Hotel design concept – it’s a modern and artistic interpretation that may not be for everyone, and we appreciate your honest feedback on this.Lastly, we are especially sorry to hear that the attitude of one of our team members made you feel unwelcome. This is not in line with the service standards we strive to provide, and we will address this internally. As an Arte Hotel, our design is part of our artistic identity — bold, creative, and intentionally different. We understand that this style may not appeal to everyone, but it is very much a reflection of who we are.Thank you again for your feedback. We regret that your experience did not reflect the high standards we aim to deliver and hope you might give us another chance in the future.Kind regards,Eva ErdeiFront Office Manager

Majoituspaikan vastaus: Thank you for your kind feedback! We're glad to hear you appreciated our convenient location near the train station.We hope to welcome you back again soon!Kind regards,Eva ErdeiFront Office Manager

Majoituspaikan vastaus: Thank you for taking the time to share your feedback. We're glad to hear that you appreciated the free minibar and had a pleasant check-in experience.We’re truly sorry that the minibar was only partially refilled during your stay — this should not have happened, and we’ll follow up with our team to ensure consistency in service.Regarding the room design, the glass-walled shower is part of our Arte Hotel concept — a modern and artistic approach to interior layout. We understand this may not suit everyone's preferences, which is why we provide clear photos and descriptions of the room and bathroom design before booking.Thank you again for your comments. We hope to welcome you back for a more comfortable experience in the future.Kind regards,Eva ErdeiFront Office Manager

Majoituspaikan vastaus: Thank you very much for your feedback! We're glad you appreciated our convenient location near the bus stop and Salzburg Central Station, as well as the modern feel of the hotel.Regarding the USB chargers, we do have a limited number available at reception; however, they are often already in use by other guests. We’re sorry if none were available during your stay, and we recommend requesting one in advance when possible.We hope to welcome you back again soon!Kind regards,Eva ErdeiFront Office Manager

Majoituspaikan vastaus: Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed our perfect location, especially for ÖBB travelers, as well as the clean and modern room design. We're also happy you had a great experience at our rooftop bar with its stunning view over Salzburg’s old town.We hope to welcome you back again soon!Kind regards,Eva ErdeiFront Office Manager

Majoituspaikan vastaus: Thank you very much for your kind feedback! We're glad you appreciated the free guest card, our convenient location near Salzburg Station, and the ease of transferring to other cities.We also appreciate your comment regarding hygiene and will address this with our housekeeping team to ensure improvements are made.We hope to welcome you back again soon!Kind regards,Eva ErdeiFront Office Manager

Majoituspaikan vastaus: Dear Guest,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay — especially the breathtaking views from room 1305 and the helpful service from our front desk team.It's great to know our central location made it easy to explore Salzburg and that you found some local favorites like the restaurant nearby. We’ll be more than happy to welcome you again — hopefully for a whole week next time!Looking forward to seeing you soon!Kind regards,Eva ErdeiFront Office Manager

Majoituspaikan vastaus: Dear Guest,Thank you for your honest feedback. We’re truly sorry to hear that your experience did not meet expectations.Our rooms do feature fixed glass walls with panoramic views, and although the windows are not openable due to the building’s design, the air conditioning system is designed to ensure a comfortable temperature. We apologize that this was not the case during your stay and that the issue was not resolved to your satisfaction. Your comments regarding the handling of the situation have been noted, and we will review this with our team to ensure better support in the future.Please note that while electric kettles are not standard in every room, we are happy to provide them upon request at the reception. We are also sorry to hear that the open-style bathroom layout didn’t suit your preferences — this is part of our modern room concept, and we do display clear images and descriptions on all booking platforms.Despite the challenges, we appreciate you acknowledging our convenient location, and we hope to have a chance to better serve you in the future.Kind regards,Eva ErdeiFront Office Manager

Majoituspaikan vastaus: Dear Guest,Thank you very much for your kind words! We're delighted to hear that you enjoyed the beautiful city view from your room and had a restful night in our comfortable bed.It's also great to know that you appreciated our panoramic breakfast experience on the top floor — it’s definitely one of our favorite features too.We truly appreciate your recommendation and look forward to welcoming you back soon!Kind regards,Eva ErdeiFront Office Manager

Majoituspaikan vastaus: Dear Guest,Thank you for your honest feedback. We're pleased to hear you enjoyed our central location near the train station, the daily replenished minibar, and the beautiful views from our rooftop bar.We’re very sorry to read about the cleanliness issues you encountered. Please rest assured that bed linens and blankets are always changed without exception before each new arrival. However, during handling or transport, it is possible that stray hairs or particles may transfer — which, of course, is not acceptable. We strongly encourage guests to inform our housekeeping or front desk team immediately so we can rectify any issue on the spot.Regarding the missed shower gel refill and your experience with our team, we sincerely apologize. This is not the standard of service we strive for, and we will follow up internally to ensure improvement.We appreciate your comments and hope you’ll consider giving us another opportunity to provide you with a flawless stay.Kind regards,Eva ErdeiFront Office Manager

Majoituspaikan vastaus: Dear Guest,Thank you for reviewing us!We hope you will visit us again soon! Kind regards, Eva Erdei - Front Office Manager

Majoituspaikan vastaus: Dear Guest,Thank you for taking the time to share your feedback. We're glad you appreciated our convenient location near Salzburg's central train station and that our team left a positive impression with their helpful and stylish service.We’re sorry to hear about the missing towels in your room — that should not have happened. Towels are always provided, and if for any reason something is missing upon arrival, our reception team is available 24/7 to assist immediately. We will review this with our housekeeping team to prevent future oversights.We also understand that room size can be a concern depending on luggage, and we’re happy to help guests find the most suitable room category for their needs for future stays.We hope to welcome you again soon.Kind regards,Eva ErdeiFront Office Manager