Casamayor Hotel Hacienda

Amazing property. I’d recommend it for anyone traveling to Saltillo. Great value.

El hospedaje en el otro fue maravilloso las instalaciones estaban en perfectas condiciones y el personal muy profesional en su trabajo

Se tardaron 2 hora en entregarme la habitación

環境不錯，就是有點貴

My stay at Quinta Real (now Marriott) on September ‘26 was very disappointing. 1. *Rate not honored:* I previously booked but was charged 30% more at checkout without any prior notice. The guaranteed rate was not respected. Spect a 11% over cost on exchange rate. They give you USD rates but close account in MXN pesos at a 11% extra cost. 2. *Restaurant price abuse: they tell you they don’t have what you ask, but bring you something “equal”. At the end it costs double. 3. *Management decline:* The property is still beautiful thanks to its original architecture, but the service and administration since Marriott took over is a completely different, negative experience. This feels like a bad business practice, not a mistake. I do not recommend it until they fix their billing transparency. ————— Mi estadía en Quinta Real (ahora Marriott) en septiembre de 2026 fue muy decepcionante. 1. *Tarifa no respetada:* Había reservado previamente, pero al hacer el check-out me cobraron un 30% más sin previo aviso. No se respetó la tarifa garantizada. Además, hay un sobrecosto del 11% por tipo de cambio. Te dan tarifas en USD pero te cobran en pesos MXN con un 11% extra. 2. *Abuso en el restaurante:* Te dicen que no tienen lo que pediste, pero te traen algo "similar". Al final cuesta el doble. 3. *Decadencia en la administración:* La propiedad sigue siendo hermosa gracias a su arquitectura original, pero el servicio y la administración desde que Marriott tomó el control es una experiencia completamente diferente y negativa. Esto se siente como una mala práctica comercial, no como un error. No lo recomiendo hasta que arreglen su transparencia en la facturación.

Shower water was warm but not hot enough but other than that hotel was nice and staff was friendly and amazing 10/10

The hotel is a beautiful property and a charming atmosphere, but unfortunately, my experience fell short, particularly with basic guest services and communication. One day, the water was out from 9am until 5:30pm. I couldn’t shower after the gym, the toilets wouldn’t flush, and the hotel provided no accomodations for anything, not even bottled water was provided. Staff kept saying it would be fixed “in one hour," every time i called but it wasn’t. I had to fill bottles at the pool just to wash my hands. Another day, I asked for a room service menu since the QR code in my room didn’t work. I called twice over 1.5 hours and never received it, so I left the hotel to eat elsewhere. When it rained, a large puddle remained in the hallway all day with no cleanup from staff. Housekeeping only replaced one towel after the first night, though they improved the rest of the stay. On my last night, I was told the water would be off from 11pm to 1am. I got up at 3am to prepare to leave the hotel at 5:30am for my flight, and there was still no water. No one answered at the front desk. It finally returned at 5am, and I had to rush a shower with water spraying out intermitently. The nightbefore leaving i noticed the minibar was restocked with items that were not there the entire stay. I advised the front desk to ensure i wouldnt be charged for something i didnt consume. Then upon check out at 530 am they still tried to charge me for the items but after explaining i was not charged.

Let me start by saying that i was awestruck with the room decor & size when i entered it first time. You will be treated with beautiful original paintings on the wall, super size vase, wooden furniture that exudes class & offcourse a lovely bed. Even more beautiful is the bathroom which is huge as well housing a bathtub, a shower cabinet & WC. Words don't do the justice so i am uploading snaps as well to do the talking. Pros: - Super Luxurious & comfortable - Good variety at the Breakfast - Hotel Staff very friendly Cons: - Hotel Staff english is not the best so make sure to double check if they understand you well. Once they do, they will not disappoint you. - Not an amazing view outside the room i was staying - Construction going on next to it so the beauty of being in a not so crowded place is going to change in a year or so. But if you are in Saltillo, no other hotel offers you this service & quality. It will be a mistake to not get an experience with hotel.

Remodeled room was awesome & spacious!