Áncora Salou la Siesta Apartments

Las instalaciones bien. No avisan del tema de la fianza. Primera vez en mi vida que me dicen de un apartamento que tengo que volver a subir a tirar la basura cuando ya estabamos abajo. Las paredes son de carton, se escuchaba como entraban y salian los de al lado, los de arriba con golpes,… etc

We had a great stay here last week. Room was clean and had all the amenities you would need for a vacation. The mattress on the beds were rock hard but didn't spoil any aspect of the stay. My biggest problem was the frequency of people leaving towels on sun loungers round the pool and not using the beds for hours . I felt the staff could have had a time limit on this kind of thing and remove towels accordingly. I had to laugh at some reviews on here of people moaning about having to take out thier own rubbish. I suppose they have staff at home to do this for them.......all in all I would not hesitate to stay here again. Staff on reception were also very friendly and informative.

On arrival €100 deposit for potential breakages, non removal of rubbish and no dirty dishes in the sink. Which was returned on departure, although the inspection was lengthy, resulting in us asking for quickness...taxi booked. Room clean and tidy, comfortable. No drawers, small cupboard space.. requested more hangers. Balcony was pretty grim... lots of dying plants, which the ants throughly enjoyed, resulting in us reporting the issue to the receptionist, who sent maintenance to hoover the corner full dead, disgarded plants. Re' Ants no resolution from maintenance. I brushed the dead leaves and sprayed the corner myself. Ants returned. The Balcony furniture was old and weather damaged. The wheel came off the sun bed and a chair was wobbly. Reported.. maintenance screwed the wheel on and added a screw to the broken chair! You pay for cleaning.. no maid service. Clean towels requested after 3days. If you don't ask you don't get them... informed that they replace them every 7days... we were there a week! We ran out of toilet roll... informed you must replace it. It was then that I got annoyed, stating what did we pay over €900 pay for? She give us 2 rolls. Overall we were very disappointed. Our impression was that every request was meet with a financial transaction... this felt very uncomfortable and unnecessary, given that we had upgraded on booking to the club terrace.! My advise is not to upgrade as you still pay all additional costs anyway.