Medplaya Hotel Calypso

Medplaya Hotel Calypso arvostelua

Medplaya Hotel Calypso

Av. de Pompeu Fabra, 54, 62, Salou, Catalonia, 43840, SpainNäytä hotellin tiedot
Medplaya Hotel Calypso
Medplaya Hotel CalypsoMedplaya Hotel CalypsoMedplaya Hotel Calypso
Tarkista vapaat huoneet matkustuspäivinäsi
Hintatakuu
1 yö

Vierasarvostelut

3.8/5
Hyvä
45 arvostelu
Vahvistetut arvostelut
Sijainti3.8
Mukavuudet3.7
Palvelu3.8
Puhtaus3.7
Suodatusperuste:
Lajitteluperuste:
Kaikki arvostelut(45)
Positiiviset arviot(297)
Arvostelut valokuvien/videon kera(19)
Kielteisiä arvosteluja(102)
Vieraskäyttäjä
Majoittunut 6. 2024
Perhe
2 arvostelu
4.2/5
Erittäin hyvä
Lähetetty 31.7.2024
El hotel tiene buena ubicación Las piscinas están bien La comida no es de buena calidad y mal organizado
Käännä
Anonyymi käyttäjä
Majoittunut 6. 2024
Pariskunnat
1 arvostelu
4.5/5
Mahtava
Lähetetty 14.7.2024
Las instalaciones bien, el servicio bien, lo unico que le falta es un parking es muy dificil de aparcar
Käännä
Vieraskäyttäjä
Kahden hengen huone - Double - Terassi (2 aikuista + 1 lapsi)
Majoittunut 6. 2024
Perhe
1 arvostelu
2.2/5
Lähetetty 13.7.2024
As others have mentioned pool is looking really tired, zero soundproofing around hotel door and door to balcony, can hear everything
Käännä
David
Majoittunut 7. 2023
Perhe
1 arvostelu
3.0/5
Lähetetty 16.8.2023
Hotel un poco lejos de la playa,para ir de fiesta perfcto. No hay mucha variedad de comida.
Käännä
Marcos
Majoittunut 6. 2023
Perhe
1 arvostelu
4.5/5
Mahtava
Lähetetty 14.7.2023
Buena estancia, habitación muy limpia, camas cómodas, muy buena animación, buffet muy variada, atención del personal muy cordial y amable
Käännä
Vieraskäyttäjä
Majoittunut 1. 2025
Muu
5.0/5
Ylivertainen
Lähetetty 20.2.2025
Estuvimos diez días alojados y lo pasamos muy bien, el trato por todo el personal y las instalaciones, muy bien, hay una parada de autobús justo enfrente, para poder moverte hacia varios destinos. Está un poco separado del centro donde está toda la movida de Salou, pero está a un paseo Para volver otra vez
Käännä
Vieraskäyttäjä
Majoittunut 12. 2024
Perhe
5.0/5
Ylivertainen
Lähetetty 12.1.2025
Hôtel propre, confortable, buffet le soir correct, animations pour les enfants et les grands et proche du centre ville et de port aventura. Nous y avons dormi une nuit et tout était niquel, clim dans les chambres et personnel agréable, bon rapport qualité prix
Käännä
Vieraskäyttäjä
Majoittunut 11. 2024
Muu
1.0/5
Lähetetty 14.12.2024
Overcrowded, dirty, roaches, no refunds! Food was terrible and only 2 coffee machines for over a 100 people and long lines. Rude manager evicted us for no reason and Sleazy Jet didn’t care or support us in any way! Found better accommodation in town with great entertainment and meals, but wouldn’t go back to Salou ever again!
Käännä
Vieraskäyttäjä
Majoittunut 10. 2024
Muu
5.0/5
Ylivertainen
Lähetetty 11.11.2024
My husband and I have stayed at this hotel before about 6 years ago. This time the rooms have been renovated and are looking great. Room was lovely and liked it had a sofa to sit on. Nice big walk in shower and the water was always hot. The room was spotless. The food in the restaurant was good. I eat gluten free bread and cakes. These were supplied to me from the kitchen and in wrapping. The bread rolls were warm which is great. There was plenty of food and a great choice. The pool area was clean and tidy. I didn't use the pool as it's October. The staff were all nice and the restaurant staff were all very helpful and nice. I cannot fault the hotel and will return. I left my remote for my TV stick in the room so might collect it next visit 😂 Ps the duck is called quackers and has been travelling on holidays for 20 years.
Käännä
Vieraskäyttäjä
Majoittunut 9. 2024
Muu
1.0/5
Lähetetty 29.10.2024
La peor esperiencia que e vivido en un hotel la habitación super sucia, llena de pelos y encima lo dije en recepción y me mandaron un chica de limpieza con una mopa llena de mierda, negra y con muchos pelos enganchados.... Las matas de las camas sucias llenas de manchas, el baño super sucio y para colmo uno de los vasos lleno de pasta por el lado un asco todo no se me vuelve ocurrir venir a este hotel pésimo todo
Käännä
Marcelmt58
Majoittunut 9. 2024
Pariskunnat
5.0/5
Ylivertainen
Lähetetty 24.10.2024
Hemos estado una semana por el Imserso, y la verdad que es un hotel muy agradable en todos los aspectos, desde que llegas, la amabilidad de recepción, habitación, personal de limpieza, instalaciones, comedor, entretenimiento, todo en general muy bien, para volver sin dudas
Käännä
Majoituspaikan vastaus: Estimado cliente, Gracias por su excelente reseña y por destacar tantos aspectos positivos de su estancia. Nos alegra saber que disfrutó de la amabilidad de nuestro equipo, la comodidad de las instalaciones y el entretenimiento. ¡Será un placer recibirle de nuevo en su próxima visita! Atentamente, Guest Service Manager, MedPlaya Hotels
Lewis D
Majoittunut 9. 2024
Perhe
4.0/5
Erittäin hyvä
Lähetetty 24.10.2024
The inside of the hotel is nice and very clean, plenty of options of where you would like to sit from the indoor bar, balcony bar, pool bar, apple bar. Rooms were clean and tidy and cleaned everyday with fresh bedding and towels. However the outdoor area and pools need major updating. New flags all around the pool areas and new upgraded pools. Very dates and worn down, the markings of the depth of water beside the pool are all scraped away, unsafe for kids. But lifeguard always on duty. They were nice but didn’t look like the most professional lifeguards. All the staff we came across were all friendly. We were all inclusive and I must say I would do it again. Plenty of food options, pastry’s were beautiful, food to cater to most people’s needs and plenty of options, not everything was great. But we always found something to eat. House alcahol was fine and can’t complain. Close by to local shops, bars, restaurants and the beach. Overall we had a great stay however the outside let it down. Pools were also freezing for our 3 month old baby who hated it, loved the beach water so think that’s shows how cold it was, maybe a heated pool for baby’s? Entertainment was good each night and kids seem to love it!! The more adult entertainment was hit or miss but mostly very good! Would only return if pools get updated!! Great games room for adults and kids too!! Sun loungers were very uncomfortable and new ones needed. They don’t sit up or down. No small tables around the pool either for drinks and snacks beside your sun lounger. Small touches that make an impact. But over all food, alcahol and room was fine and we enjoyed it.
Käännä
Majoituspaikan vastaus: Dear guest, Thank you for your detailed review. We're delighted to hear you enjoyed our variety of bars, the cleanliness, and our staff's friendliness, as well as the food options provided with our all-inclusive package. We're pleased that the entertainment and nearby amenities contributed to your stay. We understand your concerns about the outdoor areas, including the pools, and appreciate your constructive feedback. We’re pleased to share that a full update of our pool area, including surrounding areas, is scheduled for this winter. Thank you for highlighting these areas for improvement, and we hope to welcome you back to an even better experience in the future. Best regards, Guest Service Manager, MedPlaya Hotels
Alexandra R
Majoittunut 9. 2024
Perhe
3.0/5
Lähetetty 23.10.2024
Bonne literie mais chambres vieillissantes, mal insonorisées pour un 4 étoiles. Egalement, Buffet moyen, pourrait mieux faire pour un 4 étoiles. Salle de restaurant beaucoup trop petite pour accueillir la capacité de l’hotel. Eau payante à table. Assez bien situé, proche du centre ville, places de parking dans la rue.
Käännä
Majoituspaikan vastaus: Chère Alexandra, Merci pour votre retour. Nous sommes heureux que vous ayez apprécié la literie et l'emplacement de notre hôtel. Concernant l'insonorisation et la taille de la salle du restaurant, nous prenons en compte vos observations pour améliorer ces aspects. En ce qui concerne l'eau payante, cela fait partie de notre politique au buffet, et nous offrons également la possibilité de dîner à la carte avec plus de choix. Nous espérons vous accueillir à nouveau et vous offrir une meilleure expérience lors de votre prochain séjour. Cordialement, Guest Service Manager, MedPlaya Hotels
Anne C
Majoittunut 9. 2024
Pariskunnat
3.0/5
Lähetetty 21.10.2024
September 2024…We only booked two days before we traveled as we unexpectedly had a free week to get away. The weather was absolutely awful when we arrived which we were aware of before we booked. It was mid morning & we didn’t expect our room to be ready but it was however the computer wasn’t able to book us in so reception sent us through to the bar area to get a drink & it was full & very noisy because of the bad weather no one could go outside & we were surprised to see so many children running around. We only waited 1/2 hour to get our room which we were very pleased with, it was in the 2nd building, lower ground floor overlooking the 2nd pool with a very nice terrace with table & 2 chairs & 2 sun lounges. The room was a good size, comfortable beds, very good shower with Dove toiletries. The first two days of terrible weather meant that the Hotel was very busy as the outside bar/pools/ & snack bar were all closed, the staff did their best with soaking up all the water but the ground was very slippery & lots of puddles everywhere. Our main problem with the Hotel is the smoking! the smoking area which is right outside the main bar which allows the smoke inside, also is next to the outside eating area which is supposed to be non smoking but No signage is provided, We mentioned this on a couple of occasions with the snack bar staff & reception staff, the snack bar staff dealt with this problem immediately and the receptionist said she would raise the question of signage with the management team. It’s not nice when you are seating eating your food when people arrive & smoke on the next table especially when children are around. The food is what you would expect from all inclusive however the dining room was very busy & understaffed with queues at the door especially in the evenings, staff were struggling to clean & relay the tables. It’s more like a cafeteria than a restaurant. We were eating in the restaurant on the evening that the mobile phone went missing & saw how upset the young boy was & watched the situation unfold when the students & staff with them were trying to track the phone which was still in the Hotel. We do understand that the Hotel cannot let guests see the cctv but staff could have looked it up & tracked the phone down. We felt that the whole episode should have been dealt with by staff & management with more consideration of the young boy’s situation & the added upset that this caused to his fellow travellers & staff. Overall we enjoyed our time in Salou once the weather changed and this Hotel was a good base for us to visit the surrounding area which we travelled to using the local buses.
Käännä
Majoituspaikan vastaus: Dear Guest, Thank you for taking the time to share your experience. We're glad to hear that you enjoyed your room and found it comfortable. We understand that the weather affected your stay, and we appreciate your patience during that time. We sincerely apologize for the inconvenience caused by the smoking area. Your feedback is valuable, and we will consider additional signage to improve the dining experience for all guests. Regarding the unfortunate incident with the mobile phone, we strive to maintain a secure environment for all our guests. However, we cannot ask guests to show their belongings without a theft report being filed with the police, as the situation is more complex than it may seem. We always aim to handle such situations with sensitivity and care. We appreciate your understanding and hope to welcome you back in the future for a more enjoyable stay. Best regards, Guest Service Manager, MedPlaya Hotels
MARGARET M
Majoittunut 9. 2024
Pariskunnat
3.0/5
Lähetetty 18.10.2024
Bedroom was fine,pretty standard. We only had one blanket between 2 of us. We did ask twice for another one,but never got it. I was to have a mobility scooter the day I arrived but ladies at reception said I would have to speak with Jet2 rep next day. Thankfully the next day another receptionist Lisa knew what she was doing and I got my scooter. All inclusive finishes at 11pm,but entertainment outside finishes at 10pm. If you want more entertainment then you are told to go to the Apple Bar but you have to pay for all drinks from 10pm. Food pretty average, restaurant very busy,food cold lots of time. One night we went to go to the restaurant only to find 50+ Spanish pensioners all queuing at once. It was chaos. Staff in the hotel very dour, a couple were fine but they were in the minority. Would I go back. NEVER.
Käännä
Majoituspaikan vastaus: Dear Guest, Thank you for your feedback regarding your recent stay. We're sorry to hear that your experience did not meet your expectations. To minimize noise disturbance, our outdoor entertainment concludes at 10 p.m., but we’re pleased to offer continued entertainment in the Apple Bar until 1 a.m., which aligns with our all-inclusive package. Additionally, our Mediterranean bar also offers music and serves all-inclusive options, providing even more choices for our guests to enjoy. We also want to highlight that our staff is usually praised for their friendliness, and we regret that your experience did not reflect this. We appreciate your feedback and hope you consider staying in any MedPLaya hotels in the future. Kind regards, Guest Service Manager, MedPlaya Hotels