Medplaya Hotel Calypso

Las instalaciones bien, el servicio bien, lo unico que le falta es un parking es muy dificil de aparcar

As others have mentioned pool is looking really tired, zero soundproofing around hotel door and door to balcony, can hear everything

Buena estancia, habitación muy limpia, camas cómodas, muy buena animación, buffet muy variada, atención del personal muy cordial y amable

I'm staying here now and wont be back. The rooms are perfectly clean on the other hand, book an extra large room and it's a small double bed and bunk beds (not suitable for toddlers ). Pools don't open until 11 am. The pool is ice cold all the time. There are no floats or balls or anything allowed in the pool. The adult pool has reclining sunbeds. Kids pool sunbeds don't recyline. Food is not good at all. Same thing nearly all the time. The food is cold and not fully cooked. Breakfast 8-10:30 lunch 1-3 dinner 7-8:30. Snack bar 11-4. All inclusive is not what it means. No snacks for kids only pastry from morning breakfast. On the bright side it is perfectly beside the strip and close to the beach and about 15 mins from airport.

Overall the hotel was clean, the rooms modern and the pool areas good, however by far the worst aspect of our stay was the restaurant. On our first evening we arrived at the restaurant to find a large group of students entering at the same time, the size of the group meant it was difficult to even enter the restaurant and caused lengthy queues for food (We waited around thirty minutes for the queue to become tolerable). In isolation I could put this down to bad timing, however the same situation played out the following evening, on both occasions there did not seem to be any attempt to manage the situation and the size of the groups simply overwhelmed the restaurant for a time. There were also further occasions when long queues formed at the entrance of the restaurant even when student groups were not present, this was a source of frustration several times during our stay. I personally did not enjoy the food but you can't please everyone all of the time so I would not be overly critical in that respect, however a common complaint was the temperature of the food which was often only slightly warm or even cold. We were happy with most aspects of the hotel, however the restaurant really had a negative impact on our holiday and for that reason alone we would not return.

Hotel was nice and clean, all inclusive drinks again good apart from the bar staff had a difference of opinion of what’s all inclusive to what’s on the qr code, breakfast good, lunch/tea not so much, the food lacked any type of correlation and although I acknowledge many different nationalities/people there it just didn’t make a great deal of sense. The snack bar food was much better apart from the spaghetti. Staff were friendly and helpful when needed. Turned up at 11am informed room ready at 2pm, had to put luggage in lockers at 2 euro at a time which is a joke considering we were dropped at the hotel yet expected to pay for 3 lockers or we had to sit there waiting. Entertainment was ok and got people involved. Pool was nice but strangely cold until about 4pm. Holiday was ruined by the two events that took place, someone let their child in the pool without a nappy, wasn’t stopped and subsequently the child poo’d in the pool, although accidents happen the kid was picked up and simply moved to the other pool. Not a single thing said to the family, pool was then obviously shut. Following day same family same pool same kid fell in the pool, a guest grabbed the child out before lifeguard got there to no fault of his. They then screamed at him and swore at him for 5/10 minutes all sorts of abuse when as parents it’s there issue, I complained to reception they came down did nothing whatsoever, fast forward half hour later the other 2 guests arrived from that party, the mother proceeded to hit the man in full view of everyone on and off for 10/15 minutes whilst continuing the abuse the poor lifeguard, not content with that she then took a coat hanger out and proceeded to beat him with that again no security no reception nothing at all, still not happy with that she snapped the coat hanger in half and attempted to stab him multiple times to which I complained again, all this happening in front of everyone right near where my autistic non verbal son is. Finally someone came down and focused more on the life guard that the family and the issue at hand. Ten minutes after this same woman attempting to sell stolen primark clothes to Spanish ppl around the pool. I’ve never in my life seen anything play out like this in full view with literally no action to stop or remove the problem. It was horrendous to watch and very scary. Worst part of it all was nothing at all was done to safe guard the guests especially my son.