Ponient Dorada Palace by PortAventura World

For a start beware of booking with trip. I booked for me and my 3 boys 14, 12, and 10 years old. When I got to the hotel they told me there would be an additional charge of 1500 euros for my 2 younger boys. So if the price looks cheap on trip please check with the hotel. As a single mother this was a terrible blow at the start of my holiday. The room was unclean, the hotel claims to had had a massive refurbishment however the only changes was the colour scheme in the living area of the room. The bathroom was the same as last year when we stayed with one addition, it was unclean. The main wardrobe in the living room had no hangers, I asked at reception and was told there was non to be had. There are now drawers in the apartment. They have taken away a cabinet under the tv and replaced it with two round tables that really serve no purpose. Even the dressing table had no drawers. There are two tables either side of the bed but no cabinets with drawers. I went to get a glass from the kitchen only to discover that the entire kitchen was devoid of equipment. Again I asked reception to be told I had to request the kitchen equipment. When the plates, etc arrived the cleaning lady dumped a box containing everything on the floor in the room. Not really what one would except from a “4” star hotel. The room was only cleaned every day at around 3pm. The floors were never washed, I had to ask for clean sheets, The bed wasn’t made properly and the bathroom never touched. I found out from one of the cleaning staff that there are only 10 cleaning staff on a morning and the 1 on an afternoon the poor staff couldn’t. It is impossible to get sunbeds at the pool. On a morning people start lining their bags containing towels at 7am then the pool is supposed to open at 9am. I went down a few times at 8.45 only to find the doors open and all sunbeds reserved with towels even though it states on the website that it is not permitted to reserve beds. Also the numbers of sunbeds at the pool is less than half of what it was last year when I stayed. The food in the restaurant was disgusting, absolutely full of grease, the children’s food was atrocious me and my kids tried eat there three times but couldn’t eat a thing. I complained to the manager but he was very rude and shrugged his shoulders when I explained the problem. I will not return to the hotel, I love Salou but not that terrible place. It is most definitely not a four star hotel. I wouldn’t even give it a two star. Photos of the bathroom. Example of the way the beds were left and the cleaning staff leaving sheets to do the work myself.

Todo limpio y buena atención

Firstly I want to point out that the hotel itself and rooms are very clean, basic but clean and housekeeping do a good job of keeping it tidy each day. The negatives in my experience are as follows: the pool bar is open from 10am, however will not sell alcoholic drinks until 11am unless you pay, I have never been somewhere with these time, in my opinion, a joke, Secondly from 11am when the bar is open, the bartenders are extremely slow and usually takes around 15-20 minutes to be served. They are not prepared before the bar opens. 2ndly the animation team, brilliant for kids, but not really for adults, quite boring if im honest and at night time doesn't start until 10am which i find really perculiar, that being said they are really friendly. The WIFI IS TERRIBLE. I wish now I'd paid whatever the cost to my service provider back home before I came here as is so frustrating. The staff are mixed. Some friendly and greet with a smile, others don't look like they want to be here. The food I'd say was average with some being better than others. Not much of a change., pretty much the same daily. Finally have found out that when you check out at 11am on your final day they take ur wrist bands, meaning you have to pay for everything. Again have never EVER had this at any other hotel i have been to.

Hôtel dans son jus ... , les terrasses de piscines sont complètements délabrées et le sol est jonché de détritus en tout genre. Manque de règles concernant les transats de piscines, les gens laisse leur serviette dessus pour les "réservés " résultats aucune place de disponible et piscines vide, génial quand on a des enfants. Les chambres passent encore mais niveau insonorisation, vous vivez avec vos voisins et toutes les personnes qui passent dans le couloir. La nourriture qui est servit est assez bonne par contre je vous conseil de ne pas boire les jus de fruits du petit déjeuner qui sont juste un concentré de sucre.

On our final night, someone who was clearly not a hotel guest walked in off the street and made their way through to the poolside where evening entertainment was taking place. This individual pretended to fall near our table and, without us realising, stole my mother-in-law’s purse straight out of her handbag. We only became aware about 20 minutes later when she received a notification from her banking app for a purchase she hadn’t made. We reported it to reception immediately, but they were incredibly unhelpful. They offered no assistance beyond telling us to take a taxi to the police station — at 10:30pm — even though we were due to check out the next morning. There was no offer to contact the police on our behalf, no willingness to check CCTV, and no apology for the clear lack of security on the premises. In total, €40 was spent on her card, €120 was taken in cash, and irreplaceable items like family photos were also stolen. She’s devastated — and understandably so. In addition to the security issue, I feel the need to highlight a few more concerns: 1. Cleanliness Around the Poolside: Rubbish was often left lying around the pool during the day. It seemed like the area was only cleaned early in the morning and late at night — not enough for a busy hotel. 1. Food and Drink: Hot drink and juice machines were often not switched on, and the selection was very limited. On our last night, we had to queue out the door just to be seated for dinner. 1. Facilities: There are only two lifts in this large hotel, and one was constantly out of order. This made getting to and from our room on the fourth floor really difficult, especially with a toddler and buggy. 1. Check-out Policy: All-inclusive ends at 11am sharp, the same time as check-out. Since we didn’t check in until after 5pm on our first day and our transfer wasn’t until 3pm on the last day, we felt short-changed — unable to use the pool or even have lunch before leaving. All in all, this hotel has a lot of improvements to make, particularly around guest safety and customer care. Unfortunately, I would not return or recommend it based on our experience.

This hotel is definitely for families with lots going on for kids . Thank goodness there is an adult only area on the roof with a small pool and 2 jacuzzis and plenty of sun beds. The downside is if you are all inclusive it’s doesn’t apply to this area but you can bring drinks up from the ground floor bar. I didn’t have a problem with the food plenty of options- the tables are very close to each other and at times I felt uncomfortable to add to this there was a number of children unsupervised pushing in to get their food /shouting/dropping food on the floor as their plates had been piled up. The room was small but ok as I don’t go on holiday to stay in my room/no kettle but you can hire one / only 6 coat hangers for 2 guests/free safe for you to put your valuables in Bar area - there was a lack of staff behind the one bar on an evening which caused long cues resulting in people getting more than one drink at anytime. Children’s entertainment started at 9pm which I thought was late but they all looked to be enjoying it. I loved that Elmo visited The hotel is in a great location -close to the shops and bars only 10min walk to the beach. I personally wouldn’t go back to this hotel but would definitely recommend it for families.