Riad A la Belle Etoile

Je ne voulais plus aller chez des riads tenus par des français.j aurais dû respecter la règle.pas d'accueil,chambre choisie par nous même.pas de conseil,pas de thé d'accueil.a votre arrivée on vous demande de payer tout de suite .le patron n'est pas très convivial et fait de l'esprit douteux de plus des affaires personnelles ont disparu.on sent que seul le rendement compte.a éviter .allez chez les marocains,ils sont plus sympas,accueillants moins chers et meilleurs.

This is an honest review about this hotel/riad and want all of you reading to take this as a word or warning. Me and Parents booked this place on bookings.com back in 2019 pre covid. that was our first visit and we stayed for here for a week. The service was average at best. The riad has a very gloomy feel to it. The bathroom in our room had a broken tap and the shower drain got blocked on the second use. We had to complaint 3+ times to get it unblocked and working again. The staff girls do their best with the resources provide so kudos to them. Coming to the main problem of my review, the owner of Riad, Stephane Constantin come across as a very friendly person but the truth is far from it. In February 2020, I booked the riad again for a few nights and it costed 594 Euros and I happily made the payment as a bank transfer which I still have the proof for till today. Due to the covid situation, Moroccan government took blocked any incoming flights. Upon knowing I contacted Stephane who in the start promised me to return the funds very soon but to this day I haven't had my funds back. I have only this review as a place to share my story. I am not expecting him to pay me back at all but I wanted to share my story with all of you who are considering to stay here. Make sure you don't do a bank transfer and use a payment method where you can get a refund if something like this happens. Have a great holiday to all those who read this review. Take Care.