Mansi on Raymond

由於行程安排，到酒店比較晚，攜程幫忙聯繫酒店辦理了自助入住。攜程服務還是一如既往的OK。 酒店房間略小，但是還算乾淨，唯一不好的是這個房間是一個小別墅的獨立小房間，幾乎沒有空間，車庫給了租大房間的那户人家，我們抵達的時候已經22點了，所以停車在門口搬行李，那户人家正好開車回來，我們也不知道他們是住在這户，但那家人居然按喇叭嘀我們，把孩子都嚇哭了。 單就路過住一晚考慮，房子也算也可以接受

Stayed two nights in a townhouse and it wasn't explained to us someone would be staying in a studio apartment directly below our bedroom. We could hear them coming and going and also they had a CPAP machine humming away all night. We are frequent travellers and always try and get a king size bed. This townhouse had 2 bedrooms and we chose the one with a King Size bed. Turns it is 2 king singe beds pushed together. They were old and need upgrading. Where they meet in the middle was collapsing and moving apart. This is supposed to be industry standard but in the last 12 months, we have stayed in 15 apartments and townhouses and never experienced this. We advised management and moved into the queen sized bed room the next night. At $300 per night we were disappointed because Mansi had come highly recommended. Peter and Serina

The cottage on the adjoining street to the main complex which we had booked, and to which we were eventually given access, was quite nice although there were some badly designed features such as toilet roll holders from which the toilet rolls slipped off, and badly sliding doors. There were four coat-hangers for three people for a four-night stay! Luckily we found a dozen thrown in the bin, used those and left them for the next people. The kitchen was good and there were adequate supplies of non-food materials. The aircon was switched on at 19 degrees and so the cottage was cold on arrival, and we were conscious of the environmental impact if this was done in every accommodation. The garden was nice but was very dry. We did water it as well as we could with the hose that was available. The real problem was the service . We only found out half an hour before arrival, when we phoned to ensure that the reception was open as promised till 6.00pm (it wasn't), that we had been moved to a townhouse, which we had not booked. The manager insisted that it was an upgrade, and gave us one version of why the cottage wasn't available (we received another version later). Apparently two or three other families (I can't remember exactly which number) had also been told they couldn't have the cottage for their bookings. The townhouse was claustrophobic in nature; there are no outside windows downstairs, only an interior courtyard, which another family member described as like 'being in a vault'. This is because there are 'studio' apartments in front of each townhouse, which have the outside views. I experienced a middle-of-the-night panic attack on our first night, as I am claustrophobic, and we were moved the next morning, but not without fuss, and with an unrealistic timeline to move (having to fit between prior family commitments). The townhouses would be OK if you are not claustrophobic and if you like that modern bland industrial-type architecture. But it was no good for us. Also it is weird that you're not supposed to park on the driveway. But in any case we hadn't booked a townhouse. Due to the rush to move to the cottage which we had actually booked, one of the party had left an important item under a pillow. The manager did return later that day to let us in to the townhouse to look. Luckily the townhouse had not been serviced, and it was still there. However it was odd that we had been harassed (twice, by a staff member) into vacating quickly because, supposedly, the townhouse was to be serviced, but then it wasn't! We had deliberately booked the cottage as it was suitable for our needs and for a family gathering. We would never have booked the townhouse. We had even called in during November, on a prior visit to Sale, to check the cottage, and satisfied ourselves that it was fine. Even after leaving we received automated messages from Mansi asking about bed configurations. This seems typical of the poor administration of the property. Since you