Mohammed
17. elokuuta 2024
Unfortunately a disappointing experience from the very moment we arrived. You get that feeling they are more interested in reminding you of the time you need to leave at 12pm rather than welcoming you as a gust. I had a difficulty walking for a medical reason and despite this and asking during my booking for a 2x beds room to be ready by the time we arrive(3am) and paying for the full previous day,it took us 3 attempt to get a right room in another 10minutws walk building with first attempt the room was jot even cleaned !!!!
Definitely its a management issue and lack of proper training and follow up of the raised customer issues specially from a 5xStar resort ! Rather than buried them under the carpet and not even an official apology was provided. Breakfast was of a good variety, finding parking was a headache , the resort is approx one hour drive from the city.
Käännä