Hôtel Villa Glanum et Spa

First the pros : Location - The hotel is just outside of town, on the road to Les Beaux de Provence. Right next to Glanum Romain ruins and the Van Gogh trails. No matter what they tell you, (« it’s about 10 mins to town») it’s quite a long walk to the center of town. A good 20-30 minutes. (It’s 10 minutes to the beginning of town), you’ll find a Utile superette there, but no patisserie nor a café for a petit déjeuner. It is relatively quiet  but, still early in the season, and we enjoyed the privacy of the patios surrounded with their high hedges. Nice settings to have casse -croutes around the garden, after a day at the marché, with our friends and neighbors. I also want to commend Cecile, the kind receptionist that welcomed us in, and was hospitable and charmante. The cons : No hotel amenities. Photos on the website depicting quality toiletries in the bathrooms are fake . We got the tiniest medallion of soap on the sink (which was never refreshed) and shampoo and shower gel dispensers in the shower with indeterminate products.  No spa-like amenities of any sort- the bare minimum ! I note here that during a phone call, my wife asked specifically about the provençal toiletries in the photos and was assured that they would be available in the room. A blatant un-truth !  I will commend the housekeeping staff on cleaning. But we did have to ask for soap and toilet paper on several occasions. Had to ask for an iron and ironing board. We’re unpacking out of suitcase for the next 11 days after all. No ice available for the rooms. If you want ice for your drinks, you have to  plead for it and Pascale will lie to you and tell you they don’t have an ice machine, (they have a bar), and she’ll give you the contents of a small ice cube tray, while others who  shall remain nameless went in the kitchen and you could clearly hear them digging ice from a bin and give us full cups of large ice cubes. (Still had to walk to the reception and beg for a cup of ice).  They «nickel & dime» you for everything coffee from the espresso machine 2.50€. I asked if I could dry a tiny load of laundry in the housekeeping dryers. At first Christophe, said yes, once they were  available, but I think Pascale, then overrode him and he then offered to rewash and dry the tiny load for 20€! We, instead drove in town at the laverie and dried our laundry in ten minutes for 2€. You have to go to the reception to procure poolside towels which you then have to sign out and keep for two or three days until you can exchange them for clean ones. Pascale made a point to let me know that if I was short a towel  I would be charged 20€ for what seemed a well used, somewhat stained, in need of replacement, towel. Definitely NOT a spa ! They have an indoor hot tub that they charge 35-40€ per hour to access ! The one massage therapist who may have been able to provide some services was on vacation for a part of our stay, and that was that ! The TV is very basic cable,  A dozen local channels, som

Definitely the worst managed hotel experience (3-star) I have had in France, and in my top 10 list globally. It's a pity, because the site is magical (right under Van Gogh's mountaintop), and the property itself is pretty. The staff and general attitude towards their customers though. Really an anomaly in France, as every other experience with members of the service industry was tremendously positive. Not sure what the owners or management are thinking. Staff needs either training or an attitude adjustment. Two stars because it really was a gorgeous site, and pretty space. Such a pity We left a night early and forfeited our tariff for the last night.

Hotel muy agradable,limpio,tranquilo y bonito,muy cerca del centro de Saint Remy,se puede llegar andando en 20 minutos. Cuenta con jardin y piscina Buena acogida por parte de la recepcionista de la tarde Por la noche queda cerrado y el parking es seguro Repetimos cada año desde hace tuempo Lo recomiendo

chambre très confortable avec terrasse parfaite petit déjeuner très bien et service très agréable piscine appréciable et de très bonnes dimensions parc très agréable un tout petit bémol l'absence de parasol pour la terrasse calme et repos dans un lit très confortable

Une nuit dans cet hôtel . Accueil charmant. Chambre confortable de facture classique mais agréable … petite terrasse… Très agréable piscine bordée d’oliviers . Cadre reposant pour finir sa journée après des visites . Petit déjeuner correct mais qui pourrait être amélioré avec des produits moins industriels…. ( d’où notre note de 4 et pas de 5 ) ( Service au petit déjeuner d’un monsieur hyper prévenant et sympathique). Nous avons apprécié.

Durant 2 nuits. Hôtel très agréable dans un grand parc magnifique. Personnel accueillant. Petits déjeuners copieux. Chambre spacieuse. Petit bémol : salle de bain un peu petite mais néanmoins très jolie. Parking privé fermé dans le parc. Possibilité d'aller à pied en 10mn (1.2km) au centre de St.Remy.