The Birchwood

I recently stayed at Birchwood on August 16, 2025, to celebrate a birthday, having previously visited in 2023 while construction was ongoing. Unfortunately, my experience this time was far from satisfactory. Upon receiving the key to room 201, I was informed that the elevators were out of service, requiring us to use an external lift. The wait was uncomfortable, as it was extremely hot outside at 3:30 PM. Despite the circumstances, no staff offered to assist us with our luggage, which was disappointing given the rate of $486 for one night. Once inside the room, I noticed that the cleanliness was lacking, as items were left under the chest that had not been vacuumed properly. Additionally, there were no cold beverages available on the premises, which further detracted from the experience. I also found the carpet in the hallway to have an unpleasant odor, which contributed to an overall feeling of neglect in terms of maintenance and cleanliness. When it came time for check-out, we again faced a lengthy wait in the heat for our vehicle, and no assistance was offered with our luggage. The lack of basic amenities, such as water stations throughout the hotel and air conditioning in the elevator, added to the discomfort of our stay. I attempted to reach out to the hotel management on August 23 to discuss my concerns, but I have yet to receive a response. I sincerely hope that my next visit to Birchwood will be more enjoyable and meet the standards expected from such an establishment.

Beautiful room. Odd visibility into room from outside and hallway where need to have side curtains shut. Can't beat location. Staff great. No gym or pool that I saw.

Terrible staff, loud, people drinking and making noise until 2am , you have to go outside to get to front desk after 10pm, seems one person does everything including parking your car, Management rude. No idea how this place gets good reviews.