Badrutt's Palace Hotel St Moritz

Just spent another fabulous stay at Badrutts Palace. Without any doubt this hotel is the best alpine Resort in Europe. Also now after the finish of the huge outdoor swimming pool the Spa is even better and a great experience. The new rooms in the new wing on the other side of the street are sooo chic and elegant. Us usual the restaurants were delicious and the service even gets better and more personalized. Thank you Palace team for a fantastic stay!!

The property is gorgeous and upscale and we were excited to see all the different restaurants and amenities. However, when we entered we noticed immediately that they were NOT hospitable in the least…..We had a reservation at kings social for dinner and the after party and we arrived early. We asked to walk around and were told it was for hotel guests only. We restated we had a reservation at their dinner club and we just wanted to view the property to which they reluctantly replied- “ok but please just don’t sit down anywhere”…..wow that was pretty off putting from the gate. We moved on to dinner at kings and the food was great, we paid the bill and had about an hour gap until the after party started. The waitress told us to go visit the bar upstairs in the meantime, she said since we dined at the restaurant it’s no problem. We ventured to the bar and immediately a man behind the rope very rudely said absolutely not, we weren’t hotel guests and couldn’t go in. We had just spent 300 CHF per person at kings and were dressed to the nines, and we were astonished at this level of rudeness. We explained the waitress from kings referred us there and again, very rudely he stated “no, nobody called me to tell me, and you are a guest for kings not here”. Mind you, we live in Los Angeles and are no strangers to elitist and exclusive locations, but even in LA this level of RUDE has never happened. Every corner we turned in badrutts palace seemed like a rejection, which we were not only not accustomed to, but found to be extremely unacceptable for such a beautiful property. We were so turned off that we left without staying for the after party we originally reserved at kings, and I can confidently say, I will never go back to badrutts or recommend to anyone.

Everything at Badrutt’s Palace has been carefully thought of and selected to be top notch. We were picked up from the train station in a classic Rolls Royce waiting at the exit for us. It’s a quick 5 minute ride to the hotel. Once in the hotel, we were greeted by the friendly staff at check-in and made to feel extremely welcome. We were upgraded based on AE Platinum status and the suite was breathtaking. Top shelf alcohol is complimentary in the room and they even brought me a cake and flowers for my birthday! We enjoyed an English Tea for two in the grand hall which was delightful. Room service was speedy and the burger delicious. We enjoyed the luxury pool facilities, especially the outdoor area. The linens are luxurious and I had the best sleep. The breakfast was included with AE Platinum and was phenom. Concierge was very helpful in arranging a car to Lake Como. The driver was knowledgeable and friendly. I have zero complaints and had the most fantastic stay. We are planning our return trip to the Palace!