Altapura Hôtel & Spa Val Thorens

The location is fantastic. The ski shop excellent , staff there were very helpful . Rooms could do with being cleaned better / more often. Food was good .

Worst Hotel Ever – Stay Away This was hands down the worst hotel experience I've ever had. It's amazing how the hotel has deteriorated since the last time we stayed there. Zero management: The place is run by a group of young, inexperienced staff sometimes doing what they can — but without any guidance or leadership. The result? Poor service, disorganization, and even a shockingly arrogant attitude. The food is inedible: Literally. Almost every review mentions it, and we experienced it firsthand. Guests openly complained during meals, but the hotel clearly doesn’t care. It’s baffling that they continue to serve food this bad. The spa is a disgrace: Run down, outdated, and borderline disgusting. After a day of skiing, it should be a place to unwind — instead, it’s a major letdown. Housekeeping is a joke: You have to beg to get your room cleaned, and apparently they allow themselves to clean until 16:30. That means after skiing, you might return to a dirty room with no fresh towels. When they do clean, it’s rushed and superficial. Unsafe shuttles: Because the food is so awful, we had no choice but to shuttle into town to eat. The hotel provides shuttles, but their young drivers speed through curves while staring at their phones. When we pointed it out, they just ignored us and got angry.. To make matters worse, we attempted to speak with the manager—an experience that somehow made things even more infuriating. She clearly has no interest in guest satisfaction and behaves as though she actively dislikes the people staying at the hotel. After we voiced our concerns, she completely avoided us, hiding from any interaction. When we did cross paths, she blatantly ignored us, as if punishing us for daring to complain. Her attitude was cold, dismissive, and shockingly unprofessional—exactly the kind of behavior you’d expect not to find in a luxury hotel. No accountability: The hotel refuses to accept any kind of feedback or complaints. They’re more than happy to take your (significant) money, but their treatment of guests is dismissive, even humiliating. Altapura ownership, wake up! We do have other options — and next time, we’ll be taking one of them.

Will be staying here again

The ski in ski out, shuttle service and dining options were excellent.

The location with ski in and ski out plus the beautiful Mountain View’s.

Amazing staff who couldn't be faulted in any way whatsoever Great interiors and style, modern spa vibe Wonderful breakfast excellet quality and choice Truly ski in ski out Loved the ski hire on site and the ski locker room which was practically on the slopes Room was a bit of a squeeze Dinner was good every night but not amazing. Good to be able to dine in all 3 restaurants on half board option Spa facilities all very good but not luxurious Room VERY hot at night in spite of turning down a/c to 10 Celsius (staff should have told us when calling down to reception to figure out a/c that it could have been turned off altogether centrally) as it clearly didn't work properly and we slept badly every night Other than that we had a great stay