Hilton Pennywell St. Louis at the Arch

衞生：極差，住了兩晚服務員都不打掃，前台一個女的眼睛長頭頂的，房間的枕頭套居然是破的，我花了2000多一晚就這種床上用品，我在攜程上買了3個人的早餐，酒店居然還再扣了2天早餐💰，簡直無語

Super fast and easy check in process. Some rips and a small stain on the sheets and no view. But close to The Arch and restaurants.

Conner Cave the Valet was excellent to start off with then being upgraded to a beautiful room was so enjoyable. The room was AWSOME and the hotel being an old back was so cool!

Mixed feelings about my first stay at this hotel. Usually at the Hilton Curio or the Drury on my business trips to St. Louis. Tried this one on recommendation of another business traveler who is Diamond Elite status. Hotel itself is very historic with very nice lobby/bar/sitting area, and just a couple blocks from the Arch. Check-in with Rahma was very nice and quick. Parking in garage next door was also easy with plenty of available parking. However, rooms are on the small side, and bathroom was very tight. Barely a few inches on each side of my shoulders standing in the shower. Could never get the thermostat working correctly, as the fan only worked in high mode. Breakfast buffet was a little sparse, and just ended up ordering a platter instead. Usually the other hotels offer me my tax-exempt form upon check-in when they see i'm paying with government issued credit card. The night before my very early morning check-out, I asked Rahma at front desk about filling out tax exempt form at that time, as I did not want to deal with any issues at 5:00 am the next morning. She had no idea of tax exempt forms and called her supervisor, who explained she hadn't seen any copies of the forms for weeks?!? She said she would provide a specific email address and asked my co-worker and myself to just email them to her directly when we got back to our offices, and she would have Rahma take the taxes off at that time. However, the next morning at 5:00 am, the taxes were still on the invoice, and I had to work with morning clerk to have them removed delaying my departure. Don't know how one Hilton down the street can handle something so easily on multiple occasions, but not this property. Will probably defer to one of the other properties on future stays.

Nice rooms with a great location to the Arch and Ballpark. Friendly service. Located in an old Bank building with cool architecture.

The hotel was clean and large enough to feel at home. My valet driver, Cade, we super quick with getting my car and very nice.