Residence Inn by Marriott St. Louis Downtown

They claimed I smoked in my room which as many times as I stayed there this one time I smoked in my room no I don’t think so and they kept my deposit. They where very rude , there was no dishes in either room I stayed in . The couches were nasty with stains. And at breakfast there is a guy who works in the kitchen who hovers over you while you’re making your breakfast telling you how much to get how do you know it’s just one person in a persons room could have kids he doesn’t know they shouldn’t allow him to do that!

The hotel is ok but I really begrudge having money taken out of my account by way of deposit. I was told this would happen when I got to reception so couldn’t really do anything about it. I was also told the deposit would be refunded within 3-5 working days but it hasn’t been returned over a week later. I’ve just traveled across the USA staying in 6 hotels and only two did this and neither returned the deposit in the timeframe they themselves gave. Travelling on a budget this had a detrimental effect on my holiday. I wouldn’t stay here again for this reason.