Kyriad Direct Arras - Saint Laurent Blangy - Parc Expo arvostelua

Majoituspaikan vastaus: Dear Customer,We are delighted that your hotel stopover was perfect! Our team always strives to provide exceptional service to make our guests' stay as pleasant as possible. If you have any additional comments or suggestions to further improve our service, please let us know. We hope to have the pleasure of welcoming you again during your next stopover. Thank you for choosing us!Mimount Director

Majoituspaikan vastaus: Dear Guest,I am sorry to hear that your stay did not live up to your expectations.Concerning the lack of soap in the rooms, we are a budget hotel. As a result, there is only shower gel.As for the room not being cleaned, the towels not being changed and the toilet paper not being given, after discussion with the floor staff, it turns out that the ‘do not disturb’ sign was on your door when our team visited.We are sorry to hear that our staff were not as welcoming as they should have been. We will share your comments with the team to improve our customer service.Our reception is open 24 hours a day on Thursday, Friday and Saturday. On other days we close at 9pm.All this will be made clear on arrival.We hope you will give us a second chance to offer you a better experience on your next visit.We hope to see you soon.SincerelyMimountDirector

Majoituspaikan vastaus: Cher client,Merci beaucoup pour vos commentaires positifs sur notre personnel ! Nous sommes ravis de savoir que vous avez trouvé notre équipe accueillante et agréable. Cependant, nous sommes désolés d'apprendre que la proximité de la route a eu un impact sur votre expérience. Nous comprenons l'importance d'un environnement calme pour un bon repos. Nous prendrons en compte votre feedback et ferons de notre mieux pour améliorer cette situation à l'avenir. Nous espérons avoir l'opportunité de vous accueillir à nouveau et de vous offrir une expérience plus agréable dans l'ensemble. Merci de partager vos impressions avec nous.Mimount Directrice