The Monterey Hotel, Sure Hotel Collection by Best Western

Great hotel, staff very pleasant and helpful throughout. Room good size, large comfortable bed, bathroom with shower and bath. Ample toiletries supplied. Hospitality tray, which was replenished daily. Very good breakfast, with wide choice. Free parking on site. Good wi-fi. There I are two pools and spa, but unfortunately we didn’t have time to go in either. Hotel is about 20 minutes walk from St Helier where there are plenty of shops and restaurants. Buses also stop nearby. Only a couple of small gripes. Room next to us had TV on loud, walls are not very soundproof. Also weather had turned cold even though it was early September and there was no heating in the rooms. Otherwise great stay and would recommend.

Avoid....no air-conditioning!!!!! Avoid during summer. NO AIR-CONDITIONING!!!!!!! Most uncomfortable night's sleep I have ever had. Even after changing rooms and being given a fan, sweated all through the night. Hotel was very expensive, so the least I would have expected was air-conditioning and a comfortable night's sleep. Staff in the morning were not interested at all and didn't even ask if we'd enjoyed our stay!!! I said to the lady on reception, in case she was interested, that we had had a very uncomfortable night's sleep. She told me to do a review on Trip Advisor!! I told her I definitely would!!! Over-priced meal in restaurant. Prawn cocktail tasted tainted of something (smoked salmon?) - it was simply awful!! Breaded chicken tough and almost inedible - I left half of it!! I am former airline crew who has stayed in hotels all over the world. This was the worst experience of a hotel stay. Very disappointed.

Would definitely stay again My travel to get here was fraught with issues. From the moment I walked in the door to the time I left, everything about the stay here was a treat. Excellent customer service, comfortable room, nice bar and restaurant.

Excellent ! Accueil très courtois, bel établissement. Ambiance feutrée, so British. Excellent petit déjeuner. Dîner copieux et à l’excellent rapport qualité-prix, service chaleureux et aux petits soins. Piscine intérieure très agréable. Seul bémol : le manque d’insonorisation de notre chambre. Nous retenons l’adresse pour un prochain séjour à Jersey !

Staff all friendly & helpfull. Food choice and presentation v. good. V comfortable bed and soft pillows. A warm hotel and no problems. We enjoyed it in May and no hesitation in returning this October. Would have given 5 stars but Sunday evening roast was overcooked.

The staff were very friendly, the food was lovely (even if they didn't have any poached eggs one morning but the lady next to me was able to order a fried egg!), the rooms are clean and the beds very comfortable. The hotel is a good 20 minute walk from the harbour but there are buses and if you are hiring a car there is a good sized car park.