The Monterey Hotel, Sure Hotel Collection by Best Western

We booked this hotel for a short break to celebrate our wedding anniversary, it was our first trip to Jersey. There was nothing we could find fault with at the hotel, the staff were attendant without being obtrusive, the food was really good and they dealt with my gluten fre diet without problems. The 2 girls that we dealt with at reception, Faith and Katerina couldn't have been more helpful and Paul the young man that served us most evenings was lovely. We almost got an extra night here as we were caught up in a security scare at the hospital and our flight was delayed for 4 hours, whilst we were keen to get home neither of us would have minded the additional night. We will be back!

Avoid....no air-conditioning!!!!! Avoid during summer. NO AIR-CONDITIONING!!!!!!! Most uncomfortable night's sleep I have ever had. Even after changing rooms and being given a fan, sweated all through the night. Hotel was very expensive, so the least I would have expected was air-conditioning and a comfortable night's sleep. Staff in the morning were not interested at all and didn't even ask if we'd enjoyed our stay!!! I said to the lady on reception, in case she was interested, that we had had a very uncomfortable night's sleep. She told me to do a review on Trip Advisor!! I told her I definitely would!!! Over-priced meal in restaurant. Prawn cocktail tasted tainted of something (smoked salmon?) - it was simply awful!! Breaded chicken tough and almost inedible - I left half of it!! I am former airline crew who has stayed in hotels all over the world. This was the worst experience of a hotel stay. Very disappointed.

Excellent ! Accueil très courtois, bel établissement. Ambiance feutrée, so British. Excellent petit déjeuner. Dîner copieux et à l’excellent rapport qualité-prix, service chaleureux et aux petits soins. Piscine intérieure très agréable. Seul bémol : le manque d’insonorisation de notre chambre. Nous retenons l’adresse pour un prochain séjour à Jersey !