Meadowood Napa Valley

Meadowood is beautiful and the on-site staff is excellent. There was one issue that is big at any price point and a couple issues that are only a problem at this price point. Big issue: We booked a room with a $750 on-site credit, which we were denied at checkout. I reviewed the booking process and found a clear bait and switch (at best) or they simply chose not to honor our credit for some reason. I assumed I must have made an error, but I can't see how as I have repeated the process to test. I also can't get a requested call back to discuss the issue. This is very upsetting and feels like an intentionally misleading action by the booking team, who cleverly are not on-site. Small issues: It rained a little bit the night before we had a tennis reservation. When we went to check in, we were told they don't recommend playing if the court is wet. It only rained a bit, so we figured it was worth a try. The courts could easily have been squeegeed off in about ~5 mins per court, especially since we had a reservation. Not a big issue, but for well over a grand / night, I'd expect more. The food at Forum is not good. The service is friendly but bad. We ate there twice. The food was all under-seasoned. Everyone working was nice, but service was slow and sporadic both times -- oddly even worse at the bar. The grounds are beautiful, the rooms are lovely, and the staff is very nice. Our trip was tainted by an unexpected $1000 bill at check out with no attempts at resolution followed by another disappointing meal on-site. Not worth it in its current state.

beautiful property with world class service. Everything is handled to provide a stress-free visit. Don't hesitate to use the concierge service for outstanding assistance with dining and tasting reservations and arrangements for private drivers!

Thank you for reaching out. I truly appreciate the clear focus and professionalism in your approach to service. The staff is wonderful, and I always measure a hotel by the first point of contact on the property—the bellmen/security staff. At Meadowood, they were all very professional and made us feel welcome from the moment we pulled up to the gate. We chose Meadowood because of the expansive grounds and its more established history. We wanted a place where we could stay on property to hike, have dinner, and experience a sense of space. I had visited Meadowood several times in the early 2000s, and I remember it having a style similar to some properties in the Northeast—gracious, with understated elegance. The rooms were warm, comfortable, spotless, and well-appointed. Our room, number 12, wasn’t ideally located, being close to the pool, so we could hear people enjoying the hot tub. However, this wasn't a deal-breaker. The property falls short in the communal areas. Despite having 250 acres, the reception, tennis courts, pools, spa, and restaurant are all clustered in a small area, which felt cramped and temporary. In particular, the Forum at night was a disappointment. While the food was good and the service was excellent (Chris at the bar is outstanding and a true professional), there was no atmosphere. As a result, the place was nearly empty when we arrived. We chose to sit at the bar, as I couldn’t imagine sitting at a table in an environment that felt more like an airport hotel restaurant. I'm sure it’s livelier in warmer weather, with the outdoor seating and views of the tennis courts, but on a cold January evening, it felt rather soulless. In hindsight, I’m surprised (and a bit frustrated) that the winter room rates remain as high as those at other luxury properties, given these compromises. If you go, plan on leaving property for dinner.