Premier Inn Newquay (A30/Fraddon)

Bed and pillows are really comfortable, breakfast you have to pre order rather than buffet style which would be much better but it still tastes great shame it’s not on till 06:30 other hotels on area it starts at 06:00, WiFi is absolutely terrible so frustrating they want to charge you extra £5 per 24 hours unlike holiday inn for example which has brilliant WiFi ideal for when working away. For me personally and my working hours Im working here until 04/04 and am now actually going to change to the holiday inn for the remainder of my stay because of the above differences

Stayed here before and it was acceptable but probably wouldn’t book again. First the positives - reception staff friendly enough although not even acknowledged when we booked out (3 staff were chatting). Reception area and corridors clean and tidy! Bed was comfortable. Negatives - towels in room (ripped) and not changed at all during the duration of our 5 night stay! We are aware you can ask for room to be cleaned. We did this for night 3 and was disappointed that only the full bin was emptied - dirty cups were not changed or teabags refreshed. Towels or bedding not changed! The bathroom was miserable. Floor grotty and dirty stained. And no toilet brush. The mirror was not cleaned before our arrival. The location is handy. By the A30 and the double glazing is excellent. You can’t hear the road from room! We ate at the next door Penhale for one evening and one breakfast - both very nice. And acceptable quality. Staff in pub all very pleasant! If we were to book a Premier Inn in Cornwall again we wouldn’t book this one unless it had a refurbishment!

Having stayed in many Premier Inns up and down the country, this stay turned out to be a major disappointment. If this had been our first experience of Premier Inn we would never use them again. Check in was quick and easy, but upon entering our Family Room, we were hit instantly by an overwhelming smell of damp and mould. Evidently this was coming from the bathroom which had mould spots all over the ceiling. The bedroom temperature when we arrived was 21 degrees and this just got warmer and warmer. Overnight, with 4 of us in the room it went up to 26 degrees. Summer temperatures at the end of October! This hotel does not have air conditioning, but it really does need it. Would hate to have stayed here in the summer, I imagine it would be unbearable. Premier Inns are normally great for a good night’s sleep, but the floor above our room was really thin and we could hear every movement of the guests above during the night, and were woken up every morning when they did. We asked for the room to be cleaned during our 3 night stay, as we had received an email saying we could do this. All we got was the bins emptied - dirty coffee mugs and glasses were left and our tea and coffee was not replenished. The beds were comfortable. Will not be in a rush to come back.