Courtyard Chicago St. Charles

四年未見，Courtyard 一如既往的乾淨整潔👍 健身房、室內游泳池一應俱全，早餐温馨滿滿，工作人員敬業敬人🫰

Thiiiiiiiis was ... not a delightful stay. We stay in a lot of hotels and my husband travels often each month for business and stays in Marriotts. Here is what we experienced: several inches of rust in shower, pinkish mold along edge of tub, very very very stained grout in bathroom, many areas of stained bathroom wallpaper, horrendous lighting (so so dreary and very difficult to apply light makeup), some crusty spots on carpet, no extra blanket in room and when we asked at 9pm for an extra, they were out and a call to the front desk was never answered. There were other things but my list above pertained to our room and should be known when considering this hotel. I would not stay here again.

My experience would have been very positive had it not been for the front desk associate yelling at me and my family as we entered the hotel. My child urgently needed to use the restroom and were moving to the elevator when the associate felt the need to interupt her conversation with the customer at the desk to yell into the lobby "Do you have your room key!?" as if I don't belong here at this hotel or something. If I didn't have my room key, I would have come to the desk and said as much; this clearly was a "papers please" situation. Why would an associate feel the need to yell at any customer (a parent with children in hand no less) to attempt to embarrass or whatever her intent was? Completely unprofessional. I've spent 8 nights in a Marriott in the last month; shame her actions have to blemish it.

Clean and comfortable stay with easy parking. Lighting is a bit dim in hallways and rooms, but overall a typical Courtyard experience. Front desk gets busy at night, but staff is courteous and accommodating. Have stayed in several hotels in the St. Charles area and this is my pick for return business trips.

First impression: yes, the property is slightly old and could use some updates. At the end of the day, a clean bed in a cool room more than makes up for it. The front desk staff was incredible; I remember Jessica the most because she gave me some fantastic recommendations for local restaurants! The maintenance was very helpful when I needed to figure out my TV and Carrie makes a fantastic old fashioned!! Housekeeping was every two days and they like to start early, especially as we saw many guests leave without physically checking out so they weren’t able to know who was still here. It’s always a pleasure!

First off the staff at the hotel were fine. Polite professional etc. what upset me was the fact that they have central controlled air conditioning that is set by the management and you can’t make any difference by changing the temp on the thermostat in your room. Unfortunately in 2023 if you want to charge me $150+ for a mediocre room, I better be able to control my ac! You don’t get to save money when I’m paying you for my room. I will NEVER stay here again if the need arises. Shameful!

Stayed here with our senior dog. The pet fee was reasonable. I am platinum and we had a large room on the top floor with a balcony. There was a small couch and lots of space. The hotel didn't seem very busy and was quiet. There was plenty of parking and there were places to walk the pup. The room was clean and the bed comfortable. The elevator was a little rickety. It would shift when you entered the elevator. The pool was down but they reached out to let us know before end.

The Courtyard in St. Charles is nestled in such a beautiful area. Plenty of parking and check-in was quick and easy. The staff was very knowledgeable and friendly. The lobby was very clean and inviting, it is also very modern. There was a Starbucks inside the lobby as well. Our room was a double queen. The room was very clean and very well put together. The view out our window was of a beautiful courtyard with spring trees in bloom. There was a desk so I can take care of business, and the television had all streaming services available. The bathroom was clean and had all the amenities that should be there. There was a comfortable recliner and a comfortable chair at the desk as well. The property was quiet and the beds were comfortable, which made it easy to get a good nights sleep.There was a nice fitness center, and I was able to work out. The equipment was in good working order and clean. There was not Complementary breakfast, but there was breakfast available to be ordered through the Starbucks in the lobby. Overall I had a great experience at this hotel. I talked to Mark the GM and he was very nice and we were very grateful for the hospitality he extended to us. We felt safe and secure and I highly recommend this hotel. Thank you to all the staff and everyone that helped make it stay so pleasant.

Nice lobby and room. Be aware though! $19 for a glass of wine and a cranberry juice drink (no alcohol)! Friendly staff. That about sums it up but I need more characters to submit this review on this site.