Casa de Hernandez

I stayed here recently and had a mix of positive and negative experiences. On the plus side, the location is excellent—it’s just a short walk from downtown St. Augustine and right in front of a park area near a school. However, the proximity to the school meant that the bedroom with the balcony was quite noisy on weekdays due to children playing. While the rooms were decent, they were noticeably smaller than depicted in the photos. Another concern was the check-in and check-out process; I highly recommend taking videos of the room upon arrival and departure. The host has a tendency to accuse guests of damages, which can lead to unnecessary disputes. Additionally, although a cleaning fee was charged, guests are expected to clean up, and the host still complains if the cleaning isn’t done to their satisfaction. Overall, the stay had its conveniences, but potential guests should be aware of these issues before booking.

This is no check-in, just keypads on the front door and rooms. The keypad to the door did not work, so we were unable to get into our room. We called, left a voicemail, and texted from 4:10-4:30 PM with no answer and eventually had to give up. We had a wedding rehearsal to get ready for, so we had to book a different hotel in a more inconvenient location. Do not book if you want customer service or expect immediate access to your room.