Embassy Suites by Hilton St Augustine Beach Oceanfront Resort

Unfortunately at the time when we were staying, there was construction at the beach. Access to the beach was closed. We have to walk all the way around for about 10 min to get to the beach. The location is great. Happy hour is a bonus. Live music in the evening.

Really enjoyed ourselves at this resort. It is a wonderful location right on the beach. This staff is very friendly. This is our 3rd time staying here. What made it extra nice this time was our parking attendant Dane. He was courteous and funny during our chat. I used the parking app to request our car from our room. By the time we got off the elevator and out the front door it was already there. Dane remembered us and wished us a fun time on our cruise.

We stayed for a family vacation in August. There are not many beachfront properties in St Augustine, and this one was great. Valet was quick and easy with the many ins and outs we did. The included breakfast was excellent. Many hot and cold selections and a great custom made omelette station. Pool was large with plenty of space and no issues getting chairs. 2 complimentary drinks a night during happy hour. Rooms were large with comfortable beds. We had a mini fridge and microwave which was nice. Beach was clean and fairly uncrowded with 2 chairs provided. Our room was listed as partial ocean view but the view from the balcony was more ocean view than partial. Staff were all super friendly. As a Florida native with lots of beach experience, this hotel was a winner.

If you want your vacation ruined and to be treated like dirt, stay here! Our room flooded due to the room above us and two staff members told us it was toilet water. Our belongings had been soaked, we ended up throwing things away due to bacteria and mold concerns, we kept telling the staff that we had damages and didn't think we could salvage things with toilet water on them, and, other than changing our room, we just kept being told "someone will reach out." No one did, so I sent an email about our stuff being covered in toilet water. Three days after the incident, after our stuff was already thrown out, Christopher B. emails me back saying it wasn't toilet water after all, it was from a leaking water line (why would the staff holding a giant, metal plunger during the flooding lie to us though?), but he didn't want to address our damages, so I brought the subject up again and got ignored for a month and a half. When I finally heard from the Assistsnt General Manager Matt P. (whom we'd never met or heard from before) he told me it was "shower" water that flooded our room, so he wanted proof of damages, including incident reports, pictures, the physical items in his hand, receipts, etc. I sent receipts, descriptions, a detailed accounting of events, but explained that we were never told to file a report, or asked for photos, or for the wet items to be turned over to the hotel. P. said we had no proof and he wouldn't cover ANY of our damages, not even the hotel fee we were robbed of. I asked Mr. P. multiple questions about why the source of the flood water had changed three times now, why their staff who entered both rooms would lie and tell us it was toilet water the night flooding happened, why no one ever told us to make an incident report or to turn in our damaged items, why the staff seeing the damages wasn't enough proof, why my receipts weren't being accepted as valid, why did P. only ask for picture evidence about ~45 days after we had put into writing that we threw the contaminated things away, why we were lied to about getting a refund for our room, and why would he expect us to keep items that we were told were soaked in toilet water when we still had five days of vacation left. Not to mention, how do I photographically prove that items are wet with toilet water? Wet things eventually dry, so how do you "inspect" that to assess the damages? There were no rips or tears to show, and I don't carry around a travel microscope to look for fecal matter from toilet water. We acted based on what the staff told us. With multiple staff members seeing our wet belongings and not telling us to get photos or to turn the items over, how would I guess what Paula would want from us a month and a half later? And why would we keep biohazard covered items or be able to drive 12 hours to the hotel to deliver ruined items for his inspection? That's an extremely unreasonable request when you know the flooding happened and we've been complaining about damage

If you want your vacation ruined and to be treated like dirt, stay here! Our room flooded due to the room above us and two staff members told us it was toilet water. Our belongings had been soaked, we ended up throwing things away due to bacteria and mold concerns, we kept telling the staff that we had damages and didn't think we could salvage things with toilet water on them, and, other than changing our room, we just kept being told "someone will reach out." No one did, so I sent an email about our stuff being covered in toilet water. Three days after the incident, after our stuff was already thrown out, Christopher Browning emails me back saying it wasn't toilet water after all, it was from a leaking water line (why would the staff holding a giant, metal plunger during the flooding lie to us though?), but he didn't want to address our damages, so I brought the subject up again and got ignored for a month and a half. When I finally heard back from the Assistsnt General Manager Matt Paula, he told me it was "shower" water that flooded our room, so he wanted proof of damages, including incident reports, pictures, the physical items in his hand, receipts, etc. I sent receipts, descriptions, a detailed accounting of events, but explained that we were never told to file a report, or asked for photos, or for the wet items to be turned over to the hotel. Paula said we had no proof and he wouldn't cover ANY of our damaged items. I asked Mr. Paula multiple questions about why the source of the flood water had changed three times now, why their staff who entered both rooms would lie and tell us it was toilet water the night flooding happened, why no one ever told us to make an incident report or to turn in our damaged items, why the staff seeing the damages wasn't enough proof, why my receipts weren't being accepted as valid, why did Paula only ask for picture evidence about ~45 days after we had put into writing that we threw the contaminated things away, why we were lied to about getting a refund for our room, and why would he expect us to keep items that we were told were soaked in toilet water when we still had five days of vacation left. Not to mention, how do I photographically prove that items are wet with toilet water? Wet things eventually dry, so how do you "inspect" that to assess the damages? There were no rips or tears to show, and I don't carry around a travel microscope to look for fecal matter from toilet water. We acted based on what the staff told us. With multiple staff members seeing our wet belongings and not telling us to get photos or to turn the items over, how would I guess what Paula would want from us a month and a half later? And why would we keep biohazard covered items or be able to drive 12 hours to the hotel to deliver ruined items for his inspection? That's an extremely unreasonable request when you know the flooding happened and we've been complaining about damages the entire time! I've never had prop

Nice hotel on the beach. Required valet parking at $40/night and resort fee to get 2 beach chairs and wi-fi (I get wi-fi due to my Hilton status). Beach umbrella is additional $18/day (beach staff spends more time with head and arms inside their shirts than checking on guest. Pool bar is nice but drink prices include a significant tip. We were with extended family so was nice for that but not really a couples place for relaxation. Lots of kids and families who seemed to be enjoying it.