Premier Inn Luton South (M1, J9)

it was an average hotel, the bathroom was dirty and looked like it hadn't been cleaned. i found hair on the floor by the window. its ok for one night stay for the airport if you don't wanna pay that much but to be honest you could do better, the staff were very welcoming

We chose to stay here is it’s close to the Harry Potter studios and we usually stay at Premier Inn hotels. Upon arrival the woman at the reception desk was very rude and not welcoming at all. She was abrupt and made it seem as though paying cash was an inconvenience. She had no manners! Really not the right woman for a customer facing roll!! The rooms we were given were dirty and in need of some serious TLC. There was dust/ cobwebs/ stains/ dirt to mention a few things. We didn’t ask to be moved as we had been travelling and exploring for the full day and just wanted to go to bed! Breakfast was very nice- an amazing selection and the cooked breakfast was very hot. There is ample parking available.

The room smelt of pizza when we opened the door. After a few mins we realised what it was. Someone had thrown up in the sink and blocked the pipe. We told reception who said the cleaning staff left at 6pm. We had to clean up another guests sick!!!! Grim.

After reading reviews of this hotel the night before my stay I started to get a little nervous as I couldn’t see many positive ones at all. However after our stay here before flying from Luton airport I felt I should leave a review in order to reassure anyone else who is feeling this way and also to give the place some credit. It wasn’t at all as bad as I was expecting after reading everything I had, yes it was a little worn (hallway carpets not great etc.) but it was very clear they were working on it. Many workmen around fitting new doors etc. so clearly they are working on their issues. Our room was clean and quiet, and really the same quality I would expect from any premier inn. The receptionist I will admit was not particularly friendly but they gave us the information needed to check into the room which really was all that they were required to do. The harvester restaurant next door to the hotel was lovely and welcoming which was great for a quick lunch before heading to the airport which was also conveniently nearby! Overall, not the most fabulous hotel or premier inn I have ever stayed in but certainly not as scary as I had expected based on other reviews I had seen.

My trip and stay here was a big disappointment unfortunately! My room had paper thin walls so I could hear everything from the rooms above me and both rooms to the side. I literally didn’t get any sleep. The mattress and pillows weren’t very comfortable- they seemed old and well used. The pillow protectors were even stained. Considering I visited in February which is winter, the quilt on the bed was a summer one- very light and we were cold and there wasn’t another one or a blanket that we could use. The toilet didn’t flush very well either. The whole place looked like it needed a big refurbishment. The only good thing was that the breakfast was really nice with lots of choice. The chef ( I think) came out and she was lovely but the rest of the staff weren’t very friendly and didn’t even acknowledge us! They were always stood outside the main entrance smoking.

The room was dirty. Corners black and with cobwebs. Plug hole full of slimy hair , clearly not been cleaned for a while. Black mould in bathroom. Made stay unpleasant. One staff member ok , practical but not helpful . Did not go out of way to welcome or help