Vieraskäyttäjä
26. syyskuuta 2024
I was traveling with my employee who had an issue with her room (blood, not hers, on her sheets) when she called the front desk they told here that it would be taken care of. An hour later no one had contacted her so she called the front desk again, they told her that they were waiting for her to bring down the sheets!! By this time, housekeeping had already gone for the day, the front desk refused to switch her room, the staff member was rude, and finally, they gave her clean sheets and SHE needed to change them herself!! This is unacceptable!! I have stayed at hundreds of Hampton Inns over my many years of travel and have never encountered something like this, EVER!! I was so embarrassed to have my newly traveling employee experience such a lack of customer service from a Hilton property. No one ever said that they were sorry that she has such an experience, on the contrary, they made her feel bad for saying anything. This review will be going on Trip Advisor, Google and Yelp.
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