Holiday Inn Express & Suites Saginaw

Stayed one night for a business event. Room was clean and bed was very comfortable. What stood out was the excellent customer service I received from Shovana at check in. The staff that checked me out was very friendly too. I didn’t catch her name though. All and all top notch service!

I can't really complain about this hotel. It really gives you what you. Close to shopping and food and quiet because of its location in a somewhat industrial/office area. The front staff was amazing to deal with and the breakfast was perfect in the morning. A perfect little set to stop over as you travel.

DO NOT STAY HERE!!! When we arrived they said our room wasn't ready so they would upgrade us to a jazzuci suite. We were excited until we walked in the room and discovered the air conditioner didn't work. Note, there was one house fan that didnt work well plugged in. So we declined the "upgrade" and requested a room with a functioning air conditioner. Once in the 2nd room, we began to wipe down the bathroom with lysol wipes; spray the bed and couches with lysol spray and wipe the desk, phone etc with wipes. To our surprise that's when the bugs came out. So we wanted out but there were no other rooms available in this hotel or others. You'll be better sleeping in your car than this hotel. Book at your own risk

Of the 5 other Holiday Inn Express and Suites across Canada and the 2 in the USA this has to be the worse Holiday and Suites we have ever stay in. Spider webs not vacuumed around the hvac unit, and on tope on one of the lights, carpet not completely vacuumed, washroom door would close as it was warped or too wide for the opening. The room safe broken and not advised over 24 hours later that it could be fixed until the following week, yet the maintenance man was just sitting around when we left for dinner. The individual working the front desk need some training on how to greet your hotel guests. A smile would have been nice, a welcome to ... would have been nice but all we got was a look of "I'm bored can I go home look" The lady working the breakfast area on Saturday deserves a raise as she was the only one who showed excellent customer service. Her co-worker on Monday was a joke. He spent more time sitting down and talking with one of his buddies. When I asked about the need for more bacon and home fries, in a "i really don't care attitude" not impressed at all. Yes we got a discount for the condition of the room, but when I had a question about the bill as it appeared on my credit card statement the person answering the phone after asking who was calling hung up not once but three times. If I did that when I was working, you can rest assure that there would have been some form of punishment. Will I ever stay there again? NEVER. If I do go back to Saginaw there are other hotels that serve breakfast and are closer to some of the local amenities.

DO NOT STAY HERE! THE ROOMS ARE NOT CLEANED WELL; THEY DO NOT PROVIDE ENOUGH TOWELS AND AMENITIES IN THE ROOM; THE HALLWAYS, POOL, WORKOUT AREAS ARE DIRTY. THERE ARE UNATTENDED CHILDREN IN THE POOL AND WORKOUT AREAS. ANY NOISE COMPLAINTS ARE IGNORED AND THEY ARE UNDERSTAFFED AT ALL TIMES OF THE DAY.

The service was poor. They did not freshen our room or provide new towels. The breakfast was stale. The rooms had poor soundproofing. Toilet was dirty. Good water pressure for the shower. There were a lot of nice restaurants around. I have stayed in worse, but not many.

I know they are renovating (areas closed off) however, the staff is wonderful, very helpful and upbeat. I was not happy with the mattresses, they were very soft I imagine it's because they are old. The toilet seat was loose and couldn't me tightened up. The tub was all scuffed up from years of use. Towels had stains on them. Lots of light gets in around the door and kids running the halls did not help. I don't usually stay in Holiday Inns but I worked all day and was really only there to sleep. Food was standard, bananas were left out too many days.

It’s a shame that ownership does not understand that when they inconvenience customers to the point that they have with their renovation here, to charge two dollars per bottle of water upon check in for aspire elite customers is unacceptable. After circling the property twice, I parked in the back and had to ask construction workers where check-in was, as their signage was indistinguishable. In the IHG app it says that their pool is now open, it is - with a giant plywood board over what used to be the Jacuzzi. The gym was clean and well equipped, that is why I gave them two stars. My room was not so clean or well-equipped, hairs in the bathroom, fingerprints on surfaces, windows not clean. No table in front of the sofa, One singular Keurig coffee capsule in the room. Don’t expect to see me again.