Marriott Saddle Brook

服務是差了點 酒店配置還行 下次不考慮入住

Great hotel and close to where we needed to be!

Very nice place....services were on point and coffee was nice and strong

The Saddlebrook Marriott is our property of choice in NJ During our recent visit due to the extreme hot weather the Air conditioning malfunctioned ..the hotel is undergoing a massive renovation ..lobby & bar area & new M lounge looks amazing. The staff and cleanliness of the property is stellar. We were quite uncomfortable with the AC failure & unavailability of additional towels, however, Mr Gonzalez the operations manager and Mr Mongo the hotel’s owner immediately responded to our concerns, moved us to an air conditioned room and compensated for the inconvenience. Maria & Mary at the front desk as well as Josh the engineer went above & beyond to make the remainder of our stay enjoyable. Parking is plentiful. While recently parking is paid, it is not uncommon as most Marriott properties charge for parking. My advise to travelers is to be patient with the hotel renovations. Also when visiting during summer months until renovations are complete ensure your assigned room is in the section of the hotel where renovations and HVAC systems have been renovated . The location is prime for easy access to NYC, the stadiums and area shopping malls.

Positives: very kind and professional staff, they work very hard and really don’t try. Negatives: 1) descriptions on Marriott’s site/app are inaccurate. First, they now charge $20/night for parking. Second - there are no bathrobes or slippers, which usually tells us it’s a nicer Marriott as the brand is inconsistent. We actually had the slippers from the previous Marriott we were at on the same trip, so it is possible. 2) it’s remodeled- but cosmetically and cheaply. The walls are PAPER THIN. We could hear every conversation in the hallways, and even knocking on neighbors doors, at all hours. The mattresses are super soft and already sagging. We were given 2 different rooms- more on that- but inconsistent furnishings. One had an arm chair and no side table, the other had a side table and no arm chair. Also - there’s one small towel rack, which doesn’t work with a double room if you want us to “conserve” resources and reuse. 3) on our 3 night stay, 2 of them there was one elevator, because the other was broken. Pretty terrible when we were told the hotel is fully booked and had long waits for the elevator. 4) our shower drain suddenly got blocked up. Not sure what happened there, but they did their best and did try to get us a second room as quickly as one became available.

Although they have nice rooms, service at the front desk is abysmal & inept. I have spend several hours trying to correct a mistake they made. I am trying to pay for a night at the hotel, but they can’t seemed to figure out how to do it. They don’t answer the phone. Terrible customer service. I do not plan to be back.