Protur Sa Coma Playa Hotel & Spa

We are staying at Protur Sa Coma Playa Hotel & Spa and while parts of our stay is enjoyable, there are several frustrating surprises that left us feeling misled and disappointed. First, the photos of a large, luxurious indoor spa and swimming pool featured in the hotel’s marketing are very misleading. These facilities actually belong to the 5-star hotel next door, and if you're staying here, you'll need to pay €13 per hour to use them. At check-in, we were told that only "extras like massages" cost extra — a standard policy we’re used to. But at no point were we told that basic spa access (pool, sauna, etc.) required a separate fee and was off-site. The hotel does have its own small indoor pool, which we ended up using frequently, but it's quite basic. There's also an outdoor pool for kids, but it was too cold to enjoy during our stay. They have a gym as well, which is okay — nothing special but functional. There is a sauna on-site, but it's locked and requires advance notice for staff to turn it on. Again, not what you'd expect from a hotel with “& Spa” in the name. Additional surprises: they charge €2 per day to use the in-room safe, which feels outdated and unnecessary. And we had a frustrating moment at the restaurant, where staff refused to serve us until we proved we had registered our credit card at reception but apparently wasn’t showing due to a system error. They did apologize, but it made the experience more stressful than it needed to be. On the bright side, the hotel is extremely clean, and food quality is generally good — fresh and in line with 4-star expectations. Breakfast was great, but steaks were very chewy and pizzas didn’t meet the mark. Overall, it’s a decent, clean hotel — but if you're booking for the spa experience or based on the photos, you’ll likely be disappointed. Transparency could go a long way here.

Do you like to be annoyed as hell by incompetent hotel staff? The staff are confused and don’t seem to know how to operate their system. Weirdly they asked me to register a credit card to be able to charge expenses to my room. This is the first time I have been asked to do so, what kind of dodgy clientele they are used to? But I complied. We were sitting at the beach bar and decided to order some food. So I went to my room, get my card, went to reception, registered it, went back to room, put the card in the safe and came back and ordered. Hold and behold I was informed that my card is not working. I told them I don’t want to waste another 10 minutes and can they sort it out this one time. And to my surprise they refused. They asked me they cannot do it. I then asked for a manager and was left for 5 minutes on the phone and I decided to go to reception where I was told manager is not available till 6 pm and they are letting me order this one time. I expect any decent hotel to not force me through these shenanigans to order a bloody burger. And if they mess up they have to fix it for me not to be ****** about it. Very disappointed. On the plus side, hotel is very clean.

Lovely hotel, our 4th visit. Staff are super and location is good. Hotel has has a refurbishment but we were very disappointed by the air conditioning which was extremely poor, worse than it was in previous years. Also there was a terrible problem with the pool water - it seems to now be being treated with a different chemical, instead of chlorine - but the pool water very quickly turned ALL of our swimwear green, very green, and they were all ruined - it didn’t wash out, even with proper fabric wash, I even tried soaking in vinegar! It didn’t wash out once home either and has permanently stained green and ruined all our swimming costumes, rubber parts of my child’s goggles, and my watch strap. Even my daughter’s skin and hair turned green and it would not wash off!! I complained to management several times and they fobbed me off saying it was due to sun cream but it was not this (I went and bought 3 other makes to try) and the green staining was happening to everyone. This for us really spoiled our stay, along with the very poor air conditioning and because of these 2 faults we will be unlikely to return, which we are sad about as it used to be an excellent hotel, it was previously faultless, but the manager has changed in the last couple of years, and the hotel appear to be trying to reduce their costs, the quality of the food was also noticeably less good than the previous year. Overall, disappointing.

Great Majorcan hotel company I’ve loved the Protur group of hotels for over 30 years now. Their staff are amazing, I always feel welcomed and safe which is important for solo travellers.

Alles super! Das man zwischen den verschiedenen Restaurants die zur Hotelkette gehören und dem Hotel zum Abendessen aussuchen konnte hat uns besonders gefallen.

Werden nächstes Jahr wieder kommen! Super Hotel !