Vieraskäyttäjä
24. helmikuuta 2025
Lovely hotel, our 4th visit. Staff are super and location is good. Hotel has has a refurbishment but we were very disappointed by the air conditioning which was extremely poor, worse than it was in previous years. Also there was a terrible problem with the pool water - it seems to now be being treated with a different chemical, instead of chlorine - but the pool water very quickly turned ALL of our swimwear green, very green, and they were all ruined - it didn’t wash out, even with proper fabric wash, I even tried soaking in vinegar! It didn’t wash out once home either and has permanently stained green and ruined all our swimming costumes, rubber parts of my child’s goggles, and my watch strap. Even my daughter’s skin and hair turned green and it would not wash off!! I complained to management several times and they fobbed me off saying it was due to sun cream but it was not this (I went and bought 3 other makes to try) and the green staining was happening to everyone. This for us really spoiled our stay, along with the very poor air conditioning and because of these 2 faults we will be unlikely to return, which we are sad about as it used to be an excellent hotel, it was previously faultless, but the manager has changed in the last couple of years, and the hotel appear to be trying to reduce their costs, the quality of the food was also noticeably less good than the previous year. Overall, disappointing.
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