The Vale Rusutsu

It’s a wonderful hotel, direct access to the slope. All staff are very friendly and great in communication.

The service was top ! We are extremely satisfied with the Vale this hotel. The room was spacious and had a pleasant surprise with its large floor-to-ceiling windows offering a wide and high view that allowed us to enjoy a snowscape. The facilities in the room are also very comprehensive, including a kitchen, a washer, and a dryer, which we are very satisfied with. Patricia (sweet smiling lady) knew that there were three of us and prepared an extra third chair so that we could all sit together to eat.  Melanie and Liam provided impeccable service. Despite the booking only two nights at The Vale, and we needed to move to Rusutsu resort ( no available in the Vale for the rest of our holiday) they assisted us to deliver our 7 luggage’s to Rusutsu resort(that hotel service is very so so) This led us to The Rusutsu Resort hotel where our luggage was handled very well. Despite the extremely cold , Melanie and Liam were there to help us load our luggage onto the car, and Liam ensured that our belongings were safely delivered to the other Resort.  Honestly , the price in the Vale is value for money for this truly wonderful experience. Rusutsu Resort hotel is overpriced with the such quality service . Thank you again Patricia, Melanie and Liam

酒店的員工真的非常熱情、非常體貼住客的需求，12分熱情的幫助你、前台並不是網上説的7點以後沒人，一直有人值班的。房間很大很新，所有國籍的員工都非常真誠，非常好

The hotel is very very spacious and clean. Onsen is great and the view is stunning too. Its quite near to the park and we can walk thro buildings. Can't wait again to visit in winter time!! Highly recommend!!

吃得非常差

酒店設有免費泊車，自駕遊嘅朋友非常方便。基本上酒店已經有包括早餐，並有4間自助早餐選擇。款式非常多都非常好食。 可惜嘅酒店周圍冇咩選擇，基本上需要你在酒店入邊消費。所以建議出發到酒店前去supermarket 購物準備。 The vale 入面基本上冇咩設施，只有onsen。食玩就要行5至7分鐘到旁邊resort. Ski in ski out 都ok。包埋locker。不過租gear 非常一般。又貴又廢。