Fairfield Inn & Suites Ruston

We spent one night here while traveling from GA to TX. We made it in time for a lovely Happy Hour, and after eating dinner in Ruston, had a great night’s sleep. It was very clean, quiet, friendly, and the hot breakfast the next morning was delicious. This experience will probably encourage us to stop at Fairfield Inns on our next trip.

WE ARRIVED EARLY AND WERE TOLD BEFORE TIME WE COULD CHECK IN EARLY! THEY LIED GOT TO THE HOTEL AT 10A WE WERE TOLD 3P FOR CHECK-IN NO EXCEPTIONS! WE WENT BACK BEFORE 3 TWICE AND WERE TOLD 3P FOR SURE! GOT BACK AT 3P AND THE ROOMS WERE NOT READY WE FOUND OUT THE MAID CLEANING FOR THE DAY WAS NOT PLACING ROOMS IN CLEAN STATUS AFTER SHE CLEANED AND NEITHER DID THE FRONT DESK CLERK MAKE AN EFFORT TO MAKE OUR FAMILY FEEL WELCOME! WE WERE TOLD ROLLING BEDS WOULD BE AVAILABLE FOUND OUT $25 EXTRA (FRONT DESK CLEARK SAID SHE WOULD CALL THE MANAGER TO APPROVE COMPLIMENTARY BEDS AFTER ALL OF THE HASSLE JUST TO CHECK IN THAT NEVER HAPPENED)! AFTER ALL OF THE RUDE CUSTOMER SERVICE! NO GOOD CUSTOMER SERVICE! BROWN RINGS IN THE TUBS AND TOILETS AND BREAKFAST WAS SOOOO NASTY! THE ELEVATOR WAS SO RAGGEDY EVERY TIME YOU RODE IT UP OR DOWN IT MADE A NOISE AS IF IT WAS ABOUT TO STOP! NEVER WILL I STAY HERE AGAIN! WE WERE HERE FOR A FAMILY REUNION. THE WORST MISTAKE THE HOTEL ROOMS WERE VERY OVERPRICED AND DIRTY! NEVER HAD CLEANED TOWELS WE ASKED AND WERE TOLD THEY WERE IN THE WASHER! THEIR CHECK-OUT TIME IS 12N BUT THE HOTEL IS NOT BIG ENOUGH TO ALLOW THIS LATE CHECK OUT THEY NEED A EARLY CHECK OUT LIKE 11A TO GET READY FOR THE AFTERNOON CHECK-IN!

We had a tiny king room with about 3 feet of space on one side of the bed & 5 feet on the other side. The room was light poorly. Excellent indoor pool & jacuzzi. Excerise room has been closed for months. Excellent breakfast.

Hotel is clean, comfortable and well maintained. Room was fresh smelling and clean. Staff were friendly and professional. We had a room that faced I-20, and we felt like the soundproofing could have been better. Unfortunately, you could hear the rumble of the trucks on the freeway. Using the A/C helped provide some white noise, but if possible try and get an EVEN number room (which faces away from the highway)

Five stars just because of Adrienne at the front desk. I was the tired crazy lady in room 222. We are on a road trip and I was extremely tired from only sleeping two hours the night before. I was dealing with an issue of my stolen Visa number being used NYC while we were in GA and having to cancel that card. Then while riding I booked the Ruston Fairfield using our Bonvoy Amex. We arrived at the hotel to check in only to be told I reserved a date for the NEXT week. Adrienne graciously transferred the reservation then asked for a credit card. Without thinking I gave her the VISA that had just been canceled instead of the AMEX which of course was declined. Then we got into the hotel room and the hot water wasn't working. I called Adrienne three times complaining. Bless her heart and her patience and her professionalism. I was turning it the wrong way. Note to self: don't book online when you're so tired and about to drop AND do have your husband figure out the shower faucet if you can't. Everyone was friendly. Room was clean. Bed was comfortable. AC worked. TV worked. (Drains were slow but was reported to manager in the morning). Breakfast was meh but all hotels breakfast are especially watery eggs. Dining staff was polite. Convenient to I-20.