Premier Inn Addlestone hotel

Very clean room and comfortable bed. Check in was easy on my first night. Car parking is included at this Premier Inn, which is sadly missing from some of their other hotels. Staff member Ayoub was very welcoming and particularly helpful when I asked about the restaurant and what was on offer. The restaurant had a good menu that covers most tastes. Will stay again.

Upon arrival (checking in), I was disappointed to see three staff members just sitting in the reception area on their phones when they clearly should have been working; it was not a great first impression. Later that evening, the fire alarm sounded, prompting the evacuation of the hotel. The response was chaotic. There was no clear plan in place, and the staff on duty seemed unaware of how to manage the situation or assist the evacuated guests. It was unclear whether it was a drill or a genuine emergency, where we should gather, and how the hotel would inform guests. We waited outside for about 20 minutes until we learned from another guest that it was safe to re-enter. This should not have been a guest's responsibility. Other guests in the room above disturbed our sleep by making noise until 3am, ruining our night's sleep We were due to stay for two nights, but based on this poor experience, we decided to cut our trip short. I have tried contacting the hotel by email and to date no response.

Hotel is in a Great location for what we need. It feels safe and secure. The service from Ayoub was prompt and friendly. Rest of staff were also good. Select of drinks at the bar was decent. Breakfast was ok, quite a few things had ran out or needed replenished.

In the Bar area was amazing Great service Happy 😆 people A shout out to Ayoud and Stephy for helping me make me hot chocolate The staff are amazing at everything they do The room is very clean and spacious for a big family Again thank you so much ☺️

Staff was really friendly made me feel really welcome during my stay specially Staecy and ayoub lovely people will defo be staying in the future. Very clean rooms and very good service food is nice to and the rooms is exactly what you need after a long day working.

2nd week of six here and what a start to week 2. Went for the meal deal for the whole week. Monday, would've been quicker to say what they did have on the evening menu ! Tuesday, after 8pm nothing on menu. Wednesday, got fed. All I can say is that if it wasn't for Callum, Stacey and Ayoub's attitude, professionalism and friendliness I may well have turned into one of those d*ckh*ads that scream COMPENSATION. You three need to pat yourselves on the back for your efforts. The attitude of the day staff was indifferent so I would suggest the management should try working the evening shift with their hands tied behind their backs and without the tools/food to deliver a service. The only reason for the rating is due to the delivery of service from the evening ground troops. Management, please remove your thumbs from your proverbial orifices and emulate the effort of your evening staff. They are plugging a sinking ship.