Chateau la Chaire

A hidden gem! I lovely old hotel, friendly staff, great breakfast, comfy room, really happy.

Disappointing. The hotel is a beautiful building set in the most wonderful grounds that are a plant lover's paradise. Sadly what let down our stay was the lack of staff. We witnessed only two young women during our stay who seemed to be trying to cover all aspects of looking after guests. Tables outside weren't cleared for almost an hour after guests had departed and at breakfast no one came to check that our food was okay (which it wasn't). We slept badly as the duvet was far too heavy for the time of year and there was a constant noise throughout the night from some machinery (maybe the boiler?) which throbbed constantly making sleep impossible. The hotel rooms are beautiful but for the price one would expect a much higher ratio of staff. One of the young ladies appeared in the morning wearing a pair of leggings and a crumpled shirt, hardly the level of attire you expect in a hotel of this grade. It was a shame not to be able to enjoy a glass of wine in the hotel before heading to the nearby restaurant for dinner. The hotel runs an honesty bar but there are only spirits on offer. Our meal at the sister restaurant was good.

The castle has an authentic charm... The parking is down the stairs, which is not so easy for pieces of luggage, but by luck, we've been helped by the staff Breakfast is nice, but menu could be completed The restaurant is 3 minutes walking from the hotel, and unfortunately there is no room service

This trip was to celebrate my husband's 80th birthday so we chose this hotel having eaten in it approximately 13 years ago and we were highly impressed. This was to be a very difficult experience. Àlthough the hotel kindly allowed us to use car park at hotel and they advised they only had one "superior" room on first floor with no lift but they did help in with luggage but not out. What they didn't say was that it was two steps into bath to get to the shower. Very difficult. The house keeping was poor. Once the mark from my head was still on the pillow after cleaning room. The toiletries were sparce as were many things . A sherry etc tray was placed on check-in desh but we were not offered any. The decor in our room was overpowering . I was very old, dusty and dressed blanket on bed was Bally. It was a large room but needed completely revamped. The bathroom was no better with cracked tiles and a leaking toilet which was fixed immediately. I had a job to stop my husband checking out of hotel on second day. The front on house staff were pleasant but over worked from reception to serving breakfast to drying off and preparing outside tables, to say nothing of serving evening meals. On the evening before we left I paid the bill and explained to Sarah who was lovely all our issues and she apologised. I asked if the manager could contact me asap after we left because I wanted to be polite and give him a chance to explain, however one week later and I have had no contact from him, in fact at no time during our week stay did he greet us or even acknowledge us. The food especially breakfast like the toiletries was sparce. There was no acknowledgement of my dear husband's birthday. How disappointing. The hotel is not being taken care of neither inside nor out.......I'll say no more.

The front of house staff were very friendly & helpful. A credit to the hotel. From thereon in, it was all downhill. The general manager never made himself known to us. Our welcome letter promised us a memorable experience. It did, but for all the wrong reasons. The hotel appeared to be very tired & needs redecorating externally & refurbing internally. Our Room 2 was down at heel. A previous leak in the ceilings not mended & leaked rainwater on our last night. Appalling thin, stained old carpets you could see the floorboards underneath. Leaking coffee machine. Cracked toilet seat. Dripping, swivelling taps. Dirty windows. Feature gardens were untended & a wilderness. The AA inspector calls this 'sumptuous luxury' By no stretch of the imagination was this 'sumptuous luxury'

Service excellent. Property needs updating and maintenance. Furniture's dated. Good breakfast. Evening meal a little over priced, as is the only pub in the village owned by hotel owner. Nearby a very picturesque little bay, one bus stop to Jersey Zoo, other than that nothing else. 2 nights is plenty.