Smith and Western

The staff here are great. The friendliest team I've ever had the pleasure to be greeted by in any hotel Ive stayed and Ive travel alot. They are a great assest to your establishment.

This was our best stay while visiting the UK, amazing breakfast as well.

Right from check-in, staff were friendly and helpful. Riley took on my query about payment resolving the issue and satisfactorily explained the discrepancy between my app and his system. He took our bags to our room and ensured all was well. This excellent customer service by all staff members continued throughout our two night stay. A particular shout out to the smiley singing lady who made up our room. The room was clean and comfortable, nice big shower and good facilities. We would stay again.

Stayed at the Smith and Western Tunbridge Wells so that I could visit family. stayed 3 nights as a solo guest. The food was great, the service both helpful and cheerful. My room was clean, comfortable bed and a lovely shower room.

Yeehaw! Was the perfect city/town break hotel to stay with my teenage son Cool Hand Luke! Ranch rooms were Uniquely comfortable, best buffalo chicken wings ever too! Fully recommend staying if visiting Royal Tunbridge Wells for location especially with children as has free parking directly behind hotel restaurant.

The check in process was a little unclear for me as the website didn't say much, I arrived during dinner service and it was a tad strange lugging myself and my bags through the restaurant as I didn't really know where to go but after guidance from the staff I checked in at the bar, there is a separate entrance/exit to use once checked in which made it easier for daily use rather than going through the busy restaurant all the time. All of the staff were very friendly and helpful and my room and ensuite were bigger than I had expected. The bed was a good size with lovely pillows and fluffy duvet, it felt like home. I liked the room facilities such as the coffee pod machine, much nicer than sachets of cheap coffee in the morning and the hairdryer was good too. My room was very clean upon arrival and refreshed daily. The TV actually had a good choice of channels which all worked unlike some places. The bathroom was a great size with a powerful shower, good sized shower not a tiny box shower like you might expect from a hotel and it had nice large fluffy towels. I felt very comfortable and it was like a home from home for a few days. I was apprehensive about being above the busy wild west restaurant with loud music but you don't hear a thing, it was very peaceful which was great. This was the most comfortable hotel stay I've had in a while and I'd definitely return.