SEB1988
5. toukokuuta 2024
My partner and I booked for a 1 night stay. Upon arrival very nice receptionist, good information, we were told that breakfast was cooked and continental, no mention of extra fees. The room was very clean, everything we expect, 2 minor maintenance issues. The bed, was the worst mattress I have ever “slept” on, I work up every 2 hrs, by the morning both hips, knee, lower back all hurt. Partners back was also bad and he had not slept well either. You could feel the padding was gone and a lot of springs and the pillows, even with 2 went flatter than pancakes. At breakfast we had to find the person on duty and were directed to the breakfast area, it was just continental, no cooked. We did query this and was told that if there are no weddings on, cooked isn’t a option and is extra. The same receptionist from the night before denied she has said cooked was included, we both remember it was it was shown the paperwork that was signed. We did get a cooked breakfast after this discussion and what was there was very good quality and tasty. At checkout we were asked about the sleep and we gave our feedback, we did receive a discount. We were told that some rooms had new mattresses, the hotel was not full; so, why give guests a room with a horrible mattress? If you hadn’t have done, we’d have slept well, not been tired and there fore not fussed about the lack of cooked breakfast and your review would be higher. Bad business sense to put guests in poor quality rooms when you are empty, as such I will not recommend you. Also our room was a walk up a steep road, the stairs where blocked off, which was hard going and frankly dangerous.
Käännä