Royal Tunbridge Wells

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we had a wonderful 5 days there from 14 july all the staff as normal were very helpful we come at least once a year sometimes twice and we have had no problems what so ever we found liya very helpful mr and mrs sunderland 2025

Terrible hotel. Paid for early check in for a wedding, room still wasn't ready 2 hours later, dumped in another room without the facilities for a family..

Location is close to the train station and it’s easy to nip out and get food in town. On arrival I used the self check in. My key card got me through the corridor but would not let me into my room itself. My room was spacious and was probably one of the biggest rooms I’ve had in a premier inn, but it looked like it needed some investment. There were squares of carpet loose under the leg of the bed and near the side table. The walls were chipped and there was some staining and splashes on the wall behind the tea tray. My tv remote didn’t work despite the receptionist changing the battery. Every time I turned the tv on by the tv itself the volume would be ridiculously loud despite me turning it down on my last use. My room also had a slight smell of urine which I didn’t notice until I had settled in. As a result I did a more thorough inspection of the bathroom and it was probably as clean as it could be for the room’s age. I didn’t eat here. I would consider staying again depending on pricing but I paid almost £250 for 2 nights as I booked last minute. I would not pay this again

We had a great stay here. Very clean and tidy hotel ,and a friendly team. Felt very welcomed . Food was very tasty too . Thank you 🤩

Friendly and helpful staff. Nice modern and clean room. Food at Breakfast and Dinner was nice. Good location for the town.