The Royal Wells Hotel, Tunbridge Wells

Great location, lovely place.  Pretty good breakfast (could have better coffee) and in a heat wave it was very hot in the room. But all in all, a great hotel, super helpful staff and we would definitely stay there again.

Great weekend stay at the hotel. We also booked the Afternoon Tea here which was lovely. Staff were friendly and the room was spacious and accommodating. Location was good to and we walked maximum 15 minutes to town area. The room was a bit hot as windows opened up a little bit only.

Critique professionnelle : Royal Wells Hotel Situé à environ vingt minutes à pied de la gare, le Royal Wells Hotel demande un léger détour, mais l’effort est rapidement oublié à l’arrivée. L’établissement séduit par la qualité de son accueil : le personnel fait preuve d’une attention constante, sans jamais en faire trop. La chambre réservée offrait une vue dégagée sur la campagne du Kent, apportant calme et sérénité au séjour. Mention particulière pour le petit déjeuner à la carte, d’excellente facture, où chaque plat est préparé avec soin. Une adresse de caractère, où l’on apprécie autant le confort des lieux que le professionnalisme du service.

有些陳舊。

This hotel is located close to the center of town and the pantiles is a short walk away, although this is down hill, and is not as flat as Google maps indicates. The hotel on first glance is nicely decorated and has everything you could require. If I'm being super critical, it could do with a deep clean in the communal areas. We did not eat in the restaurant, mainly because the menu was limited and not to our taste. Breakfast was good, with a choice of hot and cold options. Our room was big and the bed very comfy, it was well appointed with hair dryer, iron and ironing board. There was a coffee machine and a kettle, but only 2 small bottles of water, I think a water jug or large bottle of water would have been better. The whole room although again nicely decorated, could do with a refresh in places and the carpet and bedding was a little stained and tired. The staff were cheerful and helpful. There is a small car park outside.

Great location, friendly staff and excellent customer service Rooms are spacious and comfortable with beautiful bathroom and lovely toiletries. Very helpful and friendly staff serving great food in the evening and breakfast.