The Royal Wells Hotel

The location is great but the rooms are very tired. Ours had a stain on the carpet and chair, the furniture was chipped and there was flaking paint on the walls. There was also a coffee stained (?!) and broken painting in the hallway, which didn’t help with the first impression! We asked to be moved rooms but the other room wasn’t much better. We had a superior double. We were offered complimentary drinks as a gesture, which was kind - however for the cost of the room (inflated for the Bank Holiday wkd) perhaps not enough. Staff were great though. Just needs a little TLC.

Critique professionnelle : Royal Wells Hotel Situé à environ vingt minutes à pied de la gare, le Royal Wells Hotel demande un léger détour, mais l’effort est rapidement oublié à l’arrivée. L’établissement séduit par la qualité de son accueil : le personnel fait preuve d’une attention constante, sans jamais en faire trop. La chambre réservée offrait une vue dégagée sur la campagne du Kent, apportant calme et sérénité au séjour. Mention particulière pour le petit déjeuner à la carte, d’excellente facture, où chaque plat est préparé avec soin. Une adresse de caractère, où l’on apprécie autant le confort des lieux que le professionnalisme du service.

Sadly I had miss-booked 9th instead of the 19th but no hint of a discount to rebook for the correct date. Yes my mistake but some good customer relations would have inspired me to rebook but I’ll be booking elsewhere.