Novotel London Greenwich

I recently stayed at this hotel, and while the room itself was clean, it was far from a 4-star experience. The TV wasn’t a smart TV, and I was placed in a room directly next to the station, which caused extreme noise pollution, making it nearly impossible to sleep. The staff was rude and unwelcoming—the gentleman at the front desk didn’t make eye contact, was not polite, and took over 30 minutes to check me in. He also made me tap my card again for a fraud check, which I’ve never had to do before, and demanded excessive ID, which I provided. The shower was small and cramped, and there was no phone in the room, which was ridiculous when trying to contact staff for assistance. The only positive was its proximity to the train station, but given the unbearable noise and terrible customer service, that was hardly a benefit. This was a horrible experience, and I will be documenting it on TikTok to my 50k followers. I expect a full refund as the service and conditions were unacceptable and not up to standard.

特別破，房間內沒有水、電話機等常用物品 因此需要步行十幾分鍾買水，以及因為沒有電話機衹能用手機打前台電話，基本上需要等半小時左右才有人接，服務也特別差。需要打多次電話才能送東西。 如果直接站在前台他們也會假裝聽不到你講話。

We stayed for a couple of nights and the whole family enjoyed our time. We were very impressed with the breakfast buffet and the friendly staff.

very convenient location. would definitely stay again next time.

酒店位置優越 不論乘坐地鐵還是乘坐火車3分鐘即可到達車站 酒店設施有些陳舊 衞生間有味道 地毯也一樣 洗浴時空間小 住了五天沒有更換床品 房間較大

整體很滿意