Lapland Hotels Bear´s Lodge

Excellent service from the hotel staff. Breakfast has more quality then quantity. Hotel is a little bit out of the way especially if you drive a rented car as most of the roads have no street lights and you will have to depend on the high beam from the car to lead you through..it can get overwhelming esp if the first time you are driving in the snow. 10am to 3pm is the only period you can drive anywhere safely as beside the lights, there are stil icey roads to tackle

Nous avons eu la chance d'avoir un guide génial en la personne de TATU. Outre son immense SAVOIR LAPON et sa culture, celui ci à su retenir l'attention de notre groupe de 22 mois à 70 ans. Merci encore à TATU pour l'animation de notre séjour inoubliable!!!

Heel leuke plaats .ze waren voorzien van alle materialen zoals thermische pak langlaufen latten enz alles inbegrepen zover je wilt .wij hadden een chalets echt een meerwaarde met handdoeken service .sauna en open haard echt gezellig. Wel wat ver van een winkel maar na een uitstap gevraagd of ze even wilden stoppen .heel leuke uitstappen gedaan . Geluk gehad want we hebben het noorderlicht gezien

Très bon accueil et services. Chambres et saunas super! Cadre extérieur idéal. Activités diversifiées: skis, raquettes, moto neige,luge... Super equipe de guides, merci particulièrement à Tatu! Je recommande cette hôtel et surtout les équipes de guides.

We travelled to Bears lodge at the start of December, however like many I was sat in Tui the day before we travelled in tears due to the snow melting. We flew just after 6am from Bristol so it was a very long day for our small children. We arrived at the hotel to what I can only describe as chaos. Lots of people arriving at the same time all crammed in a very small space. Luckily after queuing for half an hour we were told our lodge was actually ready early. The lodges are in the most beautiful location and were spotless. We had a small kitchenette which was handy for preparing snacks for the children. I couldn’t fault it at all. My main gripe was the food. It was poor. As a vegetarian one night the only option was soup as dishes were not replenished (even if you asked). I asked for some bread to accompany my soup and after 45 minutes gave up. I have a very fussy 4 year old who hardly ate a thing the whole time we were there. When I asked if there was something else she could have I was told a blunt ‘no’. The reason I asked as a previous reviewer said the staff accommodated a fellow fussy child. One night the chips were so overcooked they were not even edible. The festive finale however was lovely (just no veggie gravy but that’s fine) I had a carrot gratin which was really tasty. Waiting staff were rude, dismissive and muttered under their breath. I always treat others as I wish to be treated so always act in a polite way so I found it rather odd that they were so rude at times. We did a walk around the lake in daylight and in the dark and toasted marshmallows by the lake. We spent a day sledging down onto the lake which was so much fun. We also ventured out to SCV, very commercialised but ticked the boxes for our little ones (reindeers, Mrs Claus, sending postcards to family). All in all an amazing trip and amazing memories for our children. Special thanks to the lovely handyman/groundsman who despite limited English was so friendly and helpful.

It advertises as a 3 star and that’s accurate on the most part. The positive is its location, I would be happy driving up to the hotel expecting 5 star. The hotel and lake it sits on is stunning. The small gripes. Rooms are basic quality but perfectly fine. The reception is very small and they don’t seem to open up some of the other areas when busy which would be a quick win. The hotel through the winter is just full of people on package holidays with lots of activities managed by the travel company (we were included in those numbers) so it does get very busy at times. Our biggest issue was with the evening staff letting people get far too rowdy and letting kids and adults bang around the corridors till 2am. We explained the issue to the staff on the first night, it died down the second night and the 3rd night was even worse. On balance I probably wouldn’t to the hotel again but they did have around 6 cabins that are of course a premium and we would keep them in mind for any potential future trips.