Home2 Suites by Hilton Austin Round Rock

Pillows are very very thin. Sheets constantly came off the mattress. Shower had a bunch of hairs everywhere. The location is near a highway so there is a lot of noise and lights.

I thought I booked at the one by the medical office location which I stayed last week so I went to this last cation since other was sold out. This one plastic toilet seats, just felt old. The elevators were Very slow when it wasn’t be used then. I won’t return to this location again. Checking in I almost slipped because the cones were I guess it was mopped and the front desk attendant didn’t say a word

I’m a Hilton Diamond member and have always trusted the brand, but this stay was honestly really disappointing. We came down to visit family like we’ve done before and chose this location again, but it just wasn’t what it should’ve been. There were roaches in the room, and the sheets had what looked like blood stains. The room overall didn’t feel clean. I also didn’t receive my complimentary waters, which has happened more than once at this property. I brought everything up to the front desk, but the woman working didn’t seem concerned—there was no apology or attempt to make it right. We ended up leaving early because we didn’t feel comfortable staying. It’s frustrating and really unfortunate because we’ve had better experiences here in the past. But after this, we won’t be returning. I hope management takes this seriously—this is not the level of quality or care I’ve come to expect from Hilton.

I really dislike leaving bad reviews, but this was genuinely the worst hotel experience I’ve had. We stayed here recently, and the hotel completely ran out of toilet paper—something that should never happen at any property, let alone a Hilton brand. On top of that, they’re no longer offering Honor waters, which, to my understanding, is a Hilton standard for loyal members. I’ve been staying with Hilton for years and travel frequently for work, and I’ve never encountered this level of unpreparedness or lack of basic hospitality. It’s disappointing to see such a decline in quality and guest care. I hope management takes this feedback seriously and makes the changes necessary to meet the standards Hilton guests expect and deserve.

The worker at the front desk was kind and helped me operate the safety procedure on the elevator. The room was clean and had kitchen items that made our stay convenient.

Excellent, Clean and Friendly, will come again for sure,,,,,, :)