Room Mate Bruno arvostelua

Majoituspaikan vastaus: Dear guest,First of all, thank you for staying with us at Room Mate Bruno and for taking the time to share your feedback. We are very happy to hear that you were satisfied with the spacious room, numerous amenities, and our luxurious breakfast, which you recommend. It's also great to know that you found the reception and first-floor common areas to be relaxing.However, we sincerely regret that your room felt cold, even in August, and that you experienced difficulties with the Wi-Fi connection. We appreciate your feedback and will use it to improve these areas for future stays.We hope to welcome you back soon and provide an even more comfortable experience next time.Warm regards,AbigailTeam Bruno

Majoituspaikan vastaus: Goodday, We are delighted to hear that you found our location convenient, especially being directly across from the Rotterdam Cruise Terminal. It's wonderful to know that our front desk staff provided professional service and that you were pleased with the spaciousness of your room. However, we regret to hear about the cleanliness issues you encountered and the poor soundproofing. We apologize for any inconvenience this caused and assure you that we will address these concerns with our housekeeping and maintenance teams to improve our services.We look forward to welcoming you back. Thank you again for choosing our hotel, and we hope to see you soon!Warm regards, Annouck Team Bruno

Majoituspaikan vastaus: Dear 山中凜,Thank you for your review and for staying with us. We are delighted to hear that you enjoyed our breakfast!We look forward to welcoming you back soon.Kind regards, Annouck - Team Bruno

Majoituspaikan vastaus: Dear, Thank you for your stay and your feedback. We hope to have the opportunity to welcome you back.Kind regards, Annouck - Team Bruno

Majoituspaikan vastaus: Dear,Thank you for taking the time to share your experience! I am sorry to hear that you did not feel helped with the parking. The parking is being supervised by another company. We will always do our absolute best to guide our guests and explain how everything works. We are therefore sorry to hear that you experienced difficulty with this. We also have a 24-hour reception and would have loved to hear your feedback about the room straight away so we could have solved this and made your stay a positive one and unforgettable! We hope we may welcome you back to Bruno anytime!Kind regards, Tamara - Front Office Coördinator

Majoituspaikan vastaus: Dear TieuMy,Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed the spacious room and found our location convenient. It’s always our goal to provide a comfortable and accessible experience for our guests. Your high recommendation truly means a lot to us. We look forward to welcoming you back and ensuring your next stay is just as enjoyable!Kind regards,AbigailFrontdesk