Rydges Rotorua, an EVT Hotel

Up on arrival we were allocated our room which was not what we expected, we found the outlook unacceptable looking over roofs, when it rained it got quite noisy. When we booked the outlook from the balcony was not what you get. The balcony was very dirty and had not been cleaned for some time. We asked for another room where the reply was you have one of our premium room if you want another room it will cost you $300 more. So the lesson learned here is to check your room first. The shower was inside a bath that was large enough for children or small adults this was disappointing. The Spa has timer on the pump on the occasion I used it we had no pump and would not turn on even after the 15 minutes rest and resetting the Red button on the wall .  The buffet was a shock $70 per person, outside buffet averaged $35, don’t get me wrong the buffet was good lacking in taste on some items but overall a good standard. Breakfast was very good a 9/10 for sure, bar service and staff service were also very good, overall it needs to improve some of the housekeeping and up date the Spa area, pool looked very good plenty of towels, the outside area here could do with a makeover like shelter areas from the sun and rain. Would we go again, unsure the room for the price would definitely have to change.

Great experience but housekeeping needs to improve, especially stocking amenities each day.

一進房間有三張床，但很乾凈，衞生間是浴缸上面有花灑，要注意別滑倒。可以停車，在毛利文化村附近，去開車地獄之門大概需要15分鐘

We love our stay! Got the room we booked, same as in the picture. My kids love it too! Will dedinitely book again.

Great location with warm Pool and two hot pools outside. Only in our point of view the bathroom is old (super loud AC is connected with the light in the bathroom, no flexible hand shower in the shower), gym is without fresh air and some equipment could be changed.

편안히 잘 머물렀습니다.