Arawa Park Hotel, Independent Collection by Evt, an EVT Hotel arvostelua

Majoituspaikan vastaus: I’m really sorry to hear about your experience—it certainly doesn’t sound like the stay we aim to provide. We deeply apologize for the cleanliness issues, including the mold in the bathroom, and for the AC not working properly. This is not the standard we expect. Your feedback is important, and we will address these concerns with our team to ensure improvements are made. Thank you for sharing, and we hope to have the opportunity to offer you a better experience in the future.

Majoituspaikan vastaus: Thank you so much for your detailed and kind review! We're thrilled that you had a great staycation with us and that you enjoyed your upgraded room with the spa bath and racecourse view. It's fantastic to hear that our staff made your experience even better, and that you had a great time at both the restaurant and bar. We truly appreciate your recommendation and hope to welcome you back for another wonderful stay in the future!

Majoituspaikan vastaus: Thank you for sharing your feedback. We're glad to hear that you enjoyed the spacious room and the view of the horse racing field! We apologize for the inconvenience with the bedside lamp and the difficulty in fixing it. Your comment has been noted, and we'll be sure to address the issue to improve our guests' experience. We're happy that we could provide you with a table lamp as an alternative. We appreciate your understanding and hope to welcome you back soon!

Majoituspaikan vastaus: Thank you for your feedback! We're happy to hear that you enjoyed the hotel overall. We understand that Rotorua's unique geothermal activity can sometimes lead to the distinctive smell in the area. We appreciate your understanding, and we hope it didn’t take away too much from your stay. We’d love to welcome you back for another visit!

Majoituspaikan vastaus: Thank you for your kind words! We're so glad to hear that you found the bed comfortable, the room clean, and the location convenient. We strive to make sure our guests have a relaxing and enjoyable stay. We hope to have the pleasure of welcoming you back soon!

Majoituspaikan vastaus: ご意見ありがとうございます！お部屋が広かったとのことで、嬉しく思います。冷蔵庫の凍結についてはご不便をおかけして申し訳ございません。今後のために改善いたします。また、ホテル名に関して混乱を招いたことをお詫び申し上げます。再度のご利用をお待ちしております！

Majoituspaikan vastaus: Thank you for the fantastic review! We're so glad to hear that you enjoyed the location and found it convenient for exploring the attractions. It's great to know that the room and bed size were to your liking. We really appreciate your recommendation and hope to welcome you back again soon!

Majoituspaikan vastaus: Thank you for your kind feedback! We're so glad to hear that you had a great time with us and enjoyed the helpful and friendly staff as well as the breakfast. We apologize for the confusion regarding the lack of a kitchen sink in your room, and we completely understand how that could be inconvenient. We appreciate you bringing this up, and we'll make sure to highlight this detail for future guests so they can request a room with a sink if needed. Thank you again for your understanding, and we're happy to know that overall, your stay was satisfactory! We hope to welcome you back soon! 😊

Majoituspaikan vastaus: 謝謝您的反饋！很高興聽到您和孩子一起旅行的愉快經歷。我們期待您的下次光臨，祝您和家人度過愉快的時光！ 此致， Arawa Park Hotel

Majoituspaikan vastaus: Thank you for your feedback! We're glad to hear that you enjoyed the spacious room and that your stay was good overall. However, we apologize for the issues with the bathroom and the non-working lights. We will definitely look into updating the bathroom and addressing the lighting issue to ensure a more comfortable experience for our guests. We appreciate you bringing this to our attention and hope to welcome you again soon.Kind regards, Arawa Park Hotel

Majoituspaikan vastaus: Merci beaucoup pour vos commentaires positifs ! Nous sommes ravis que vous ayez trouvé notre hôtel très propre et que le service de réception ait répondu à vos attentes. Nous sommes également heureux que notre emplacement, proche des commodités, ait contribué à rendre votre séjour agréable. Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt.Cordialement, Arawa Park Hotel