Globales Costa de la Calma

We arrived at past midnight to meet an elderly receptionist who refused to let my 7yr old stay. For almost an hour we were stuck at reception. Tired and now stressed. They then insisted on holding my daughter’s passport ( as though we would pay to stay in a hotel for four nights and run away after one night). That act alone was INSULTING!. First thing in the morning they kept calling to ask for an extra €48 to let my kid stay. Please note that on the trip.com site it says kids under 12 stay for free and the room was large enough for two adults and a child. There was a sofa bed. Clearly this €48 was more important to them than courtesy. There were better ways to handle this. The money was paid by me. I was very very displeased.

Excelente!!! Muy buen servicio y ubicación para coger el bus para ir a Palma

Très beau hôtel, conviviale… la ville est sympa. J’y retournerais 😻

We stayed for a weekend in May 2025. The hotel is clean and the rooms are spacious. We were self catering. We really don't go out at night so not sure about entertainment. But we would go back and the manageress (I think) made us feel happy and wanted. Hotel is slightly isolated from the main resort and is quiet, there is also a mini market shop very close by but it doesn't stock a lot of groceries.

We have just returned from our stay at Costa De La Calma. We booked directly through Globales as was told this was the best option instead of third parties. When booking we wasn't given the option to select seats and when the flights came through I was given the wrong pronouns so I had to contact the airline directly to have this changed even though it was correct on my end. They also didn't allow priority booking which meant it cost me an extra £120 for luggage and £440 for seats due to having to complete afterwards. I emailed to discuss this and put it nicely they didn't give a toss. When we arrived the hotel looked lovely and the same as images, the lady on the desk was not very welcoming and seemed quite moody and as if she hated her job. The gentlemen that where on the reception after this where great and lovely to chat with. You are charged a very high price for the safe so take this into consideration. Our balcony door did not lock at all when we arrived to the room but after the reception we had by the host we chose not to say anything as she was not very nice so we just used to secondary lock of the metal hook and hoped for the best. The hotel itself is lovely, was nice and clean and our apartment was lovely. Got a lot busier and louder in terms of groups of party goers towards the weekend so if you are a family bear this in mind. Overall great hotel, female receptionist is not very nice and I would very very highly recommend to not book any packages through Globales as they do not offer everything and also don't gave when issues arrive. I would book hotel and flight separately but lesson learnt. I am still not impressed with the lack of communication on my complaint before arriving as they began to ignore my emails. Value for money? Yes Nice? Yes Would I book again? No due to other factors and lack of service from host/company

This is another great Globales hotel. Arrived on the Sunday and was greeted at reception after taking the A11 bus from the airport (little tip, only €5 each and you simply tap your card when you get on and off, and only takes 40 minutes). The receptionist could have explained things a bit better but overall we understood everything like drinks, food times etc. The room was clean and tidy with a fridge in it which was a nice touch. Air-con worked fine and black out curtains were great. The bathroom also had handwashing and shampoo as standard. No real noise issues either. The pool area we clean but could have done with a bit more attention some days. Now the food. Ignore the bad reviews. Each day was amazing with a great select of breakfast, and full meal selection for both lunch and dinner. There were also themed foods nights such as Italian and Mexican. There snack bar in the day also had a good range of food. The bar was as amazing with a good selection of drinks as well. Overall an amazing stay. The only thing we missed was the free Globales bags you use to get with a selection of body products in them.