Homewood Suites by Hilton Sacramento - Roseville

It was nice and new hotel room is clean and large that i wish i can bring my family

Wonderful place Im glad in one of the beautiful Suites

Not sure why this establishment only has a 3. Something rating. Quick check in, clean room, staff was awesome and perfect safe location seven minutesfrom our event, and youcan actuallywalk to the mall. Enjoyed our breakfast which was included

This review isn't about this specific hotel, where we stayed, but is more about a pricing issue by the parent company. The hotel was fine, and the staff was polite. They were unable to resolve this issue. The problem was that we were charged $387 for the room, and it was not worth anything close to that price. I wanted to share this as a cautionary tale for others. Several months ago, planning for a family wedding in Sacramento in June, I reserved and paid for in advance a two queen room at the Homewood Suites, Roseville. We stayed there this past Saturday night, June 15th, I was stunned and disturbed to find out that my advance payment rate was about $200 more than if I had simply reserved it on line through ******* or just reserved it without paying in advance through Hilton Honors. The prepaid charge- $378.07; Hilton charge if I reserved today for this Saturday- $269. if I go on Expedia--$182. To some extent, it was my own fault, because it clearly stated this was a non-refundable fee. so I am warning others by my error. It seems unconscionable to charge people MORE if they pay in advance. I think, at the minimum, the hotel should inform customers that the reserved and paid in advance rate is far more than the normal rate.

It was a nice little apartment with all needed accommodations. It was clean and I appreciated that the cleaning staff was quiet and did not try and wake us up to clean our room. The receptionist at the front desk was very pleasant and we ended up have a great laugh about my husband and the cookies offered. We will be back next year for the same event.

Our stay was a perfect overnight stay. Their check-in is at 3 pm (earlier than usual) and check-out is at 4 pm (later than usual). The hotel was sold out for the night but didn't feel like it. There was plenty of seating at breakfast. Breakfast was delicious! We had a studio queen room. So the room felt spacious and it was nice to have a kitchenette and seating and tables in the room. I would stay here again and again!

Got a non smoking room and got to the room and it was very strong of cigarettes. Got moved to a different room and it was okay. There was a mess of cereal in the hallways in the morning.

There is something very wrong with operations at Homewood Suites Roseville. Management and employees have no idea of the concept of service. Prior to my stay, I saw there were plenty of negative comments in reviews. I called up the hotel and mentioned the negative reviews. I was told that there was new management, and all the negatives took place during the previous management. My big mistake was believing that, because I experienced firsthand the same problems mentioned in the reviews. I have been a Hilton Honors member for a number of years and never experienced these types of problems at a Hilton Hotel before. Something is terribly wrong with Homewood Suites Roseville. I reserved a queen suite for two nights. When making the reservations, I specifically stated that there would be a total of three people in the room. Upon arrival, the room had only two bath towels and the sofa bed had no blanket or sheets. I called the front desk and asked if there was a mix up in my room assignment because the set up appeared to be for two people. I was told that I had the right room and if I needed a third set of towels and blankets/sheets for the sofa bed, I could come to the front desk to pick it up. I was told that making the sofa bed was not their responsibility. I couldn’t believe that! I originally chose to stay at this hotel because it had a fitness center and coin laundry, and I like to work out and wash my clothes when travelling. When I asked about the location of the coin laundry, I was told, “Sorry it is not available due to recent vandalism”. When I asked about any other arrangements, the front desk employee suggested I go wash my clothes at the next-door Marriott. That’s crazy, if I use the Marriott laundry, I should be staying there! I have been to two other Hilton Hotels when there was a problem with the coin laundry, and the hotel manager took the initiative to send my laundry out. Now that’s the sign of a good manager to make good on a service which was temporarily unavailable due to circumstances beyond his/her control. Homewood Suites Roseville charged me $200+ per night, and it is definitely not worth the value. I would not stay there again, and I don’t think anyone should.

for price, definitely not worth it. almost zero service. they have a pull out bed but the bedding you have to get yourself from downstairs, the bath amenities are glued to the wall (shower gel) in another room that the shower is not in? bed is hard as a rock. overpriced - wouldn't stay again