DoubleTree by Hilton Lagoa Azores

All areas clean and very well designed, breakfast was very diverse and all staff were very helpful!

Мы довольны сервисом и расположением отеля. На завтрак был большой выбор, интересная система заказа дополнительного завтрака. Очень хороший спортзал, были там каждый вечер. Наличие сауны тоже отличное решение, чтобы расслабиться после ежедневных походов в горы. Порадовало наличие парковочных мест рядом с отелем. При выселении была какая-то системная ошибка, надеюсь, что персонал её решил. Так как мы спешили в аэропорт и не смогли ждать обновление их информации, а просто отдали ключи от номера.

Espectacular hotel de cinco estrellas de la cadena hilton. Spa, personal, desayuno, habitaciones… todo nos ha encantado. Volveremos

During my stay at the hotel, I had a few interactions with the receptionist, Dino. Although he performed the basic duties of the role, I felt there was a lack of warmth and proactivity in the service. Communication was at times unclear, and there were moments when he seemed unavailable or lacking in empathy when dealing with questions or requests. Additionally, the information provided about the hotel’s services was limited, and when I asked for local recommendations, the answers were vague and not particularly enthusiastic. I didn’t feel the warm welcome one usually expects from a hotel front desk, especially in a place focused on tourism. That said, the hotel itself is excellent — I highly recommend it.

Excellent newer hotel. A little out in more of a remote location but everything was still very accessible. Staff was fantastic. Highly recommend!

This was one of the nicest places we have stayed at! From the minute we walked in the door the service was 10 out of 10. Room was beautiful! We went up to the bar and the two men that were working were so informative and shared places to go an check out while visiting. The breakfast in the morning was nothing but AMAZING! I have never seen such a spread from made to order omelettes to freshly made yogurt to homemade granola! wow! Wow wow! We will definitely return!!!